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iPhone 7 sending Chinese characters to outlook 2010 users

    Question

  • Hello,

    Someone in our office is trying to send emails to a manager group in outlook via her Iphone; However, users that have outlook 2010 are receiving Chinese characters in the body of said emails. How do I fix this?

    Thank you,


    Tuesday, March 7, 2017 7:07 PM

All replies

  • Hi Tony,

    Before going further, could you please clarify the following questions which might be helpful to narrow down the issue?

    >> users that have outlook 2010 are receiving Chinese characters in the body of said emails.

    By this, do you mean only users who are using Outlook 2010 received Chinese characters while other users can see the content properly?
    If so, how about logging in to OWA and check if the problem persists?

    Please feel free to post back with any findings and we are glad to help you.

    Best regards,
    Yuki Sun

       


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, March 8, 2017 10:00 AM
    Moderator
  • Hi Tony,

    How's everything going with this issue? Has it been fixed?

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 12, 2017 2:02 AM
    Moderator