Email deliverability issue for large company sending 30-40k messages daily to outlook domain family. RRS feed

  • Question

  • I have tried to solve this question in  Microsoft Community, was said to post it here by Lizette Ags.

    "We are serving an online shop that sends huge amount of messages daily. We have just found out we have a deliverability problem when sending emails to hotmail/live/outlook/msn email accounts - our emails are landing in the spam folder.

    Our domain has a good reputation, our email complaint rate is < 0.1%, spam trap hits is close to 0. We're enrolled in SNDS and JMRP. We have reverse DNS, DKIM,SPF, SSL in place in our email server.

    We are a responsible company, and have mechanisms in place to deliver emails with good judgment. E.g.: Unsubscribe link in every email sent, we add alt tags for the pictures, plain text version of email.

    There are about 110 000 outlook/msn/live/hotmail customers that want to receive email notifications from us and are unable to do so, because suddenly our emails are going to spam.

    We've gone through submitting a ticket at https://support.microsoft.com/

    But it was of no use, becase 1st line of support will simply copy paste the Recommended Guidelines.

    How can we reach someone more qualified to look into this?"

    Wednesday, March 21, 2018 7:22 AM

All replies

  • Hi konrad,

    Welcome to the Microsoft Office for IT Professionals Outlook forum. Then this forum is for general questions related to Outlook clients. Since your query is more related to hotmail/live/outlook/msn email accounts, I am afraid little we can help here in our forum. 

    Generally, for issues related to Outlook.com, we recommend posting to the following dedicated Answers community for outlook.com:


    You may also consider opening a ticket via the More Support Options in this page.

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.


    Yuki Sun

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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    Thursday, March 22, 2018 5:40 AM