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Browser is slow and freezes. RRS feed

  • Question

  • when I try to opena browser whether it's Edge,Internet explorer 11 or even Chrome. The windows are slow to open,occassionaly not openingg Once opened the windows are slow to show anything after a long while the window may complete but that is no gurantee that it will work. Often it will not sroll or access any action, then it may work or not. When I use  F5 the window may close entirely. I am using windows 10 on an HP Destop. It rums at 3.4 has 16 gig of memory and more than 3T of space. 
    Tuesday, February 18, 2020 7:57 PM

All replies

  • Try a Clean Boot.

    Scan your system with latest definition of antivirus tool.

    Disable background programs.

    Delete temporary files.

    Make sure that HDD is not corrupted and not fragmented.


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Wednesday, February 19, 2020 1:03 AM
  • Hi,

     

    1.What is the version of OS (run winver) and have you patched your computer to latest? Any changes made before you saw the issue?

     

    2.When stuck issue occurred, check task manager details to see what kind of tool consumed the CPU.

     

    3.In order to confirm whether the issue was caused by any background service or application. You can do Clean Boot on the PC and test the browsers.

    If the browsers are working fine after performing Clean Boot, then refer the section How to determine what is causing the problem after you do a clean boot to identify the root cause of the issue.

     

    Reference:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

     

    Thanks,

    Jenny


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, February 19, 2020 3:38 AM
  • Hello,

    Suggest you to run System File Checker scan:

    1. Search for 'command prompt' using Cortana or Windows Search.

    2. From results, right click on Command Prompt and select Run as administrator.

    3. Type sfc /scannow command and press Enter key.

    4. Let the command complete and then reboot the machine.

    If that doesn't works, try these steps:

    1. Search for 'windows powershell' using Cortana or Windows Search.

    2. From results, choose Windows PowerShell and select Run as administrator.

    3. Then type/paste following and press Enter key:

    Repair-WindowsImage -Online -RestoreHealth

    4. Let the command complete, restart your system then.

    Let us know if this helps! 


    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Wednesday, February 19, 2020 7:02 AM
  • Hi,

    Is there any update after trying clean boot and systerm file checker?

     

    Please feel free to let us know if more assistance needed.

     

    Thanks,

    Jenny


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, February 20, 2020 1:16 AM
  • Hi,

    I am checking to see how things are going there on this post. Please feel free to let us know if the info provided was useful.

     

    You can click “Mark as answer” if any of above reply is helpful. It would make this reply to the top and easier to be found for other people who has the similar problem.

     

    Best Regards,

    Jenny


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, February 24, 2020 6:25 AM