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Blue screen memory dump error RRS feed

  • Question

  • Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7601.2.1.0.768.3

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               e1

      BCP1:                                                    FFFFF80003FBF560

      BCP2:                                                    0000000000000002

      BCP3:                                                    FFFFFA8004B1D180

      BCP4:                                                    FFFFFA8004B1D180

      OS Version:                                          6_1_7601

      Service Pack:                                       1_0

      Product:                                               768_1

     

    I am getting this message. What could be the problem. I have checked the drivers and all seems to be updated with the latest version.

    Monday, December 24, 2012 12:38 AM

Answers

All replies

  • Hi,

     

    According to BSOD error code E1, you can refer to Bug Check 0xE1: WORKER_THREAD_RETURNED_AT_BAD_IRQL (Windows Debuggers).

     

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

     

    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

     

    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Tuesday, December 25, 2012 6:05 AM
  • What if it crashes in Safe Mode? Would that be due to back memory or bios version?
    Wednesday, December 26, 2012 7:20 PM