Google searches stopped working RRS feed

  • Question

  • Hi,

    One of my users, running Windows 7 Pro 64-bit w/IE9.  Her default home page is Google, her default search provider is Google.  When she types something in the search box in the middle of the page and hits enter the page just refreshes and doesn't actually display any results.  But Bing seems to work fine... hmmm....

    I tried clearing the browser cache and rebooting the computer, no help.  Then I tried disabling all active add-ons, no help.  Tried removing all of the search providers and reinstalling Google, no help.  Tried Googling this problem on another computer, found nothing useful.  Out of ideas.

    Any thoughts what would cause this and how to correct it?  It was working yesterday and she thinks it was working this morning.

    Thanks in advance,


    Thursday, July 9, 2015 6:42 PM


  • Hi,

    look to see if at the google search page ( ) if she has already been logged in with her google account. Her avatar will be visible on the right hand side... If not (or anyway)

    Tools>Internet Options>Security tab, click "Reset all zones to default".
    Click the Trusted Sites icon, 'Sites' button and remove any google (or any public access sites like facebook, google, Microsoft, yahoo etc) from the trusted sites list... some public access sites use sub domains for credential verification eg. and MSIE browsers have a security zone setting preventing navigation into a zone of lower integrity..... the Trusted Zone actually has LOWER security requirements (unsigned ActiveX are allowed)... Only use the Trusted sites zone for those websites that belong to your business partners, whom you know require a lower security model in order to access their internal sites.

    If she has the Googe Toolbar installed, go Tools>Manage Addons>Show all addons.... locate the section for Google addons (list is sorted by publisher), both the Google Toolbar and the Google Toolbar helper BHO should be enabled and both the 32bit and 64bit versions are installed...

    Start>Run>msconfig>Startup tab, look to see if the Google toolbar update helper is running.... this service keeps the GTB up to date.... if it isn't there she is using an old version..

    to update the GTB go to but.......

    All web browsers now have Search Providers.... Tools>Manage Addons>Search Providers which replaces Toolbar, Browser Helper and Search Hook addons.... there is no reason to have these kinds of addons installed as web browsers have search and popup blocking natively.

    Tip: press ctrl+E when in IE..... this is the Search shortcut....
    a question mark will appear at the beginning of the IE Address bar ? and focus will switch to the address bar... start typing your search terms and press enter eg. ?holiday deals
    the browser will use its default Search Provider to search the web for 'holiday deals'.

    Consider uninstalling any unwanted or un-needed fluff from your systems. (Start>Control Panel>Add/Remove Programs)


    Friday, July 10, 2015 12:36 AM