locked
outlook 365 freezes when previewing microsoft word attachment RRS feed

  • Question

  • See title. The preview will not show, instead my whole laptop freezes. When after a while the laptop recovers but remains slow.



    Thursday, February 22, 2018 9:26 PM

All replies

  • Hi,

    Is this a recently happened issue? Have you made any changes to your laptop or Office products?

    Try to launch Outlook in safe mode and see if this happens. This will help to determine whether the issue was caused by any third party add-ins:

    Press Win + R and type "outlook.exe /safe" in the blank box, then press Enter.

    Additionally, you may also try to repair Office product via control panel, which usually can fix lots of Office related issues:

    https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, February 23, 2018 2:58 AM
  • Hi,

    Just checking to see if the information above is helpful for you. Please feel free to let us know if you need further assistance.

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, March 5, 2018 3:34 AM