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getting a blue screen error, need help finding out why. RRS feed

  • Question

  • i have been getting a bsod on my pc. where do i find the (information dump?) stuff that shows up on the screen when the error occurs. i have windows 7, and the blue screen disapears after about three seconds, so i dont have time to write down exactly what it says on the screen. is that info located somewhere in windows?

    (my brother just installed a new power source, faster memory, new graphics card, and took an external hard drive from usb to esata. the seagate hard drive keeps going into some kind of sleep mode that you have to unplug it and plug it back in to get the thing to come back online. but thats a whole other problem.... unless, of course, it isnt.

    Monday, March 7, 2011 4:53 AM

Answers

  • You may boot in Clean Boot Mode.

    Perform a clean startup to determine whether background programs are interfering with your game or program

    If the issue persists in Clean Boot Mode you can try to check the driver signature. To do so, in Start Search box enter sigverif.exe. Then click the start button in “File Signature Verification”. In the result list, please pick up *.sys files, rename one of them and then shut down or restart to check if the issue still occurs. If the issue persists, rename another *.sys file listed in the result of driver signature verifying, and check result again. By doing so we can determine which un-singed driver is the root cause.

    Another way is enable muni-dump and use Windbg. Please refer:

    How to read the small memory dump files that Windows creates for debugging


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Thursday, March 24, 2011 7:00 AM
    Wednesday, March 9, 2011 8:04 AM

All replies

  • Please use Microsoft Skydrive to upload your dump files (c:\windows\minidumps) and post a link here.

    Once done, I will download them and analyze them.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Monday, March 7, 2011 9:25 AM
  • You may boot in Clean Boot Mode.

    Perform a clean startup to determine whether background programs are interfering with your game or program

    If the issue persists in Clean Boot Mode you can try to check the driver signature. To do so, in Start Search box enter sigverif.exe. Then click the start button in “File Signature Verification”. In the result list, please pick up *.sys files, rename one of them and then shut down or restart to check if the issue still occurs. If the issue persists, rename another *.sys file listed in the result of driver signature verifying, and check result again. By doing so we can determine which un-singed driver is the root cause.

    Another way is enable muni-dump and use Windbg. Please refer:

    How to read the small memory dump files that Windows creates for debugging


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Thursday, March 24, 2011 7:00 AM
    Wednesday, March 9, 2011 8:04 AM