Hi there,
Another strange issue we have just experienced. When we make a call to an Avaya helpdesk number a recorded announcement is expected before it is routed to an available support
engineer. But the current situation is 80% of the time there is no speech path. Turning on Logging on the Mediation Server we see the Mediation Server send a "481 Call Leg/Transaction Does Not Exist" to the FES during the failing calls. So
I turned on logging on the FES to see if there is any messages which expose the problem there and retried the call. The recording played and Speech path worked 100% of the time. I turned off logging and speech path failed almost every time.
Enabled tracing again and the call worked 100% of the time?! I have seen this quite often through the years on other voice platforms but this is the first in 4 years on the Microsoft platform. Has anybody seen this before and is there any possible
solutions. We can use the workaround of leaving logging running but this is not a permanent solution. It's not an easy issue to search for either...
Any assistance is greatly appreciated,
Dan
