First time installing Microsoft Autenticator App IOS device - Do you have a backup? RRS feed

  • Question

  • Hi

    So on a few iphones i'm getting the following question when installing Microsoft Autenticator app for the first time: When trying to add a work account it asks: Do you have a backup? if you add an account, you will no longer be able to recover from backup.

    I've spoken with Iphone support and they say they don't know what it is and said that they don't phrase their questions that way so it should not be their message.

    I've create a MS ticket but they were not helpful

    Anybody know what the question refers to?

    Wednesday, April 24, 2019 8:33 AM

All replies

  • It’s like backing up an old phone to iCloud before activating your new phone and restoring the data from iCloud to your new phone. So if you already using this app on another phone, it’s just saying to back up your data so you don’t lose anything and then set it up on your new device. I hope this helps.
    Friday, April 26, 2019 11:27 AM