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Exchange 2016: Internal mail delivery fails RRS feed

  • Question

  • Hi experts,

    Exchange 2016 CU10 fresh install on Windows Server 2012 R2.

    No AV installed. Firewall disabled. No external connectivity for now. It is isolated.

    Internal mail delivery fails. All emails are stuck in poison queue. I am stumped. It is just a single sever.


    [PS] C:\Windows\system32>Test-Mailflow

    RunspaceId         : a29f0b31-84dc-467d-9799-daf04fc465a2
    TestMailflowResult : *FAILURE*
    MessageLatencyTime : 00:00:00
    IsRemoteTest       : False
    Identity           :
    IsValid            : True
    ObjectState        : New

    [PS] C:\Windows\system32>Test-ServiceHealth | Fl

    Role                    : Mailbox Server Role
    RequiredServicesRunning : True
    ServicesRunning         : {IISAdmin, MSExchangeADTopology, MSExchangeDelivery, MSExchangeIS,
                              MSExchangeMailboxAssistants, MSExchangeRepl, MSExchangeRPC, MSExchangeServiceHost,
                              MSExchangeSubmission, MSExchangeThrottling, MSExchangeTransportLogSearch, W3Svc, Win
    ServicesNotRunning      : {}

    Role                    : Client Access Server Role
    RequiredServicesRunning : True
    ServicesRunning         : {IISAdmin, MSExchangeADTopology, MSExchangeMailboxReplication, MSExchangeRPC,
                              MSExchangeServiceHost, W3Svc, WinRM}
    ServicesNotRunning      : {}

    Role                    : Unified Messaging Server Role
    RequiredServicesRunning : True
    ServicesRunning         : {IISAdmin, MSExchangeADTopology, MSExchangeServiceHost, MSExchangeUM, W3Svc, WinRM}
    ServicesNotRunning      : {}

    Role                    : Hub Transport Server Role
    RequiredServicesRunning : True
    ServicesRunning         : {IISAdmin, MSExchangeADTopology, MSExchangeEdgeSync, MSExchangeServiceHost,
                              MSExchangeTransport, MSExchangeTransportLogSearch, W3Svc, WinRM}
    ServicesNotRunning      : {}

    [PS] C:\Windows\system32>Get-Queue

    Identity                   DeliveryType Status MessageCount Velocity RiskLevel OutboundIPPool NextHopDomain
    --------                   ------------ ------ ------------ -------- --------- -------------- -------------
    EXCH-W2K12R2\Poison        Undefined    Ready  4            0        Normal    0              Poison Message
    EXCH-W2K12R2\Submission    Undefined    Ready  0            0        Normal    0              Submission

    PS] C:\Windows\system32>Get-MessageTrackingLog -Sender "test@abc.com"

    Timestamp              EventId          Source        Sender                Recipients            MessageSubject
    ---------              -------          ------        ------                ----------            --------------
    6/26/2018 1:42:38 PM   NOTIFYMAPI       STOREDRIVER   test@abc.com     {}
    6/26/2018 1:42:40 PM   RECEIVE          STOREDRIVER   test@abc.com     {john@abc.com  Tuesday Test
    6/26/2018 1:42:42 PM   SUBMIT           STOREDRIVER   test@abc.com    {john@abc.com  Tuesday Test

    Note: Telnet to EXCH-W2K12R2 is successful

    Any thoughts ?

    Thanks,


    Tuesday, June 26, 2018 6:45 PM

All replies

  • Hi tamangketa,

    To narrow down this issue, I have some things want to confirm with you:

    1. Do you have other Exchange server in your environment?

    2. After installing Exchange, have you restarted your server?

    By the way, from this article, we can know: The messages may be genuinely harmful in their content and format, or the messages might have been the victims of a poorly written transport agent or a software bug that crashed the Exchange server while it was processing the otherwise valid messages.

    So, I also want to confirm with you: how do you send this mail? If you send this mail from OWA, whether this issue occur?

    Regards,

    Kyle Xu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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    Wednesday, June 27, 2018 8:42 AM
  • 1. Do you have other Exchange server in your environment?

    No, I don't

    2. After installing Exchange, have you restarted your server?

    Multiple times restarted.

    I am using OWA.

    Thanks,



    • Edited by tamangketa Wednesday, June 27, 2018 12:00 PM
    Wednesday, June 27, 2018 11:59 AM