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change management ITIL and a proposed formalised change system RRS feed

  • Question

  • Hello everyone

    Thank you for viewing my question. I have been tasked with formalising the change process in work using ITIL principles.

    Basically the company currently have a speadsheet in place that they use to record and approve system changes that gets presented to CAB. So they have asked me to formalise this in some way using some other change management system. For Example the the team I work on monitor Linux servers using spacewalk and WSUS for windows updates. These changes are all done via a spreadsheet document currently

    Please can someone suggest a way to formalise the way change is put forward rather than use a spreadsheet. Ideally a free change management tool. They want me to be change custodian essentially. Any advice would be gratefully appreciated

    Many Thanks

    Wednesday, September 13, 2017 7:47 PM