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Wrong Caller ID RRS feed

  • Question

  • If a define a uri like tel:+4971215551234;ext=5678 an make a call from this user to the pstn lync will send the caller-id +49712155512345678.

    But i need +4971215551234 without the extension. How is it possible to send only the main number.

    To a other location with a asterisk pbx it should signaling only the extension 5678.

    Regards

    Alexander

    Saturday, February 26, 2011 9:38 AM

Answers

  • You are confusing me a bit :-) Normalisation rules only take care of dialed numbers which will appear in INVITE request line and in TO header field. They do not affect FROM header content.

    When I trace outgoing calls in my Lync installation I always get the original tel URI in FROM, e.g. +493328999123;ext=123 - Lync does not combine those numbers into a single one. Did you look at the SIP messages using Lync logging tool?


    Johann Deutinger | MCTS Exchange 2007/2010 / OCS 2007 | ucblog.deutinger.de
    Sunday, February 27, 2011 3:01 PM

All replies

  • Lync sends the correct URI in FROM header; probably your gateway concatenates those numbers. Which gateway do you use?

     


    Johann Deutinger | MCTS Exchange 2007/2010 / OCS 2007 | ucblog.deutinger.de
    Saturday, February 26, 2011 11:07 AM
  • Sorry thats wrong, i have a patton smart node and in the debug i see the result of the lync normalisation rules.

    But my problem is that the lync will add the extention number to the caller id (FROM header).

    I know it is possible to cut the extension on the gateway, but the question is if it is possible to do that on the lync server?

    is their any possibility to change the from header.

    My problem ist i have to users with the DID +49712151539311 and the first has the extension 1101 and the second 1102.

    On outgoing calls the external number should be +49712151539311.

    at the moment the lync server signaling +497121515393111101 and +497121515393111102.

    My problem ist thad my external numbers have 2 or 3 digits, for this reason it is very difficult to make a rule.

    Sunday, February 27, 2011 2:55 PM
  • You are confusing me a bit :-) Normalisation rules only take care of dialed numbers which will appear in INVITE request line and in TO header field. They do not affect FROM header content.

    When I trace outgoing calls in my Lync installation I always get the original tel URI in FROM, e.g. +493328999123;ext=123 - Lync does not combine those numbers into a single one. Did you look at the SIP messages using Lync logging tool?


    Johann Deutinger | MCTS Exchange 2007/2010 / OCS 2007 | ucblog.deutinger.de
    Sunday, February 27, 2011 3:01 PM
  • you are right.

    i should make a function on the gateway to split the from header.

    many thanks

    Sunday, February 27, 2011 4:59 PM
  • If possible please mark the original answer and not the confirmation ;-)


    Johann Deutinger | MCTS Exchange 2007/2010 / OCS 2007 | ucblog.deutinger.de
    Sunday, February 27, 2011 5:53 PM
  • hi alexender,

     

    fortunately my problem is the same, we have avaya and we have lync to communicate both lync and avaya we have two kind of extensions. all users are having DID in the avaya and their last 3 digists are the avaya extensions i.e. +978215153931 is the did and 931 is the avaya extension now in the lync i have provided different extensions like DID will be the same but the extension will be the 131 now my question is that if i will dial the number from lync to outside it will go through the avaya gateway and the receiver will receive which number the DID or the pilot number or the  +978215153931131 how is it setup in your environment. i need ur help in this.

     

    Thanx


    SKHATRI
    Saturday, April 23, 2011 3:09 PM