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Uninstalling Office2013 with ConfigManager 2012 fails RRS feed

  • Question

  • Hi,

    I initially had this problem and can also confirm that latest version works.

    However, no matter which version I try I am having trouble uninstalling in SCCM 2012.

    I am finding that I have to kill the appvclient.exe process otherwise I get

    "The software change returned error code 0x87D0128F(-2016406897)."

    We are not using folder redirection on appdata and have App V Client 5.0 SP2 installed.  I have also tried installing App V 5.0 Sp2 hotfix 5 just in case.

    From the AppEnforce log:

    <![LOG[CAppV5XHandler::UninstallApp() failed to uninstall the app (DTId = ScopeId_540844B1-D869-4D92-81BC-A9A5F83B0B93/DeploymentType_8928cb98-5037-46c0-8e80-557072f9eb87, Revision = 10), error (0x87d0128f).]LOG]!><time="09:08:44.775+00" date="11-21-2014" component="AppEnforce" context="" type="3" thread="6272" file="appv5xhandler.cpp:928">

    Has anyone had issues uninstalling ?

    Thanks.


    • Split by kirk_tnModerator Friday, November 21, 2014 1:00 PM Appearently a different problem
    • Edited by kirk_tnModerator Friday, November 21, 2014 1:02 PM made 'this' a hyperlink to original thread
    Friday, November 21, 2014 12:03 PM

Answers

  • The App-V Client SP2  Hotfix 5 should solve the uninstall and upgrade errors when the package is in use, which happens often due to shell extensions.  In essence, the App-V client will now tell SCCM the job completed but put the request in a pending state to be completed whenever the package is closed (which might be on logoff).

    Tim Mangan MVP for App-V and Citrix CTP Author of AppV books: "The Client Book" and "OSD Reference Book" (http://www.tmurgent.com/Books )



    Friday, November 21, 2014 7:26 PM
    Moderator

All replies

  • Have you confirmed that the application is not in use when trying to do the uninstall. perhaps just stopping the app-v package will be enough. We use the publishing server and have that problem often during removal process.
    Friday, November 21, 2014 4:48 PM
  • The App-V Client SP2  Hotfix 5 should solve the uninstall and upgrade errors when the package is in use, which happens often due to shell extensions.  In essence, the App-V client will now tell SCCM the job completed but put the request in a pending state to be completed whenever the package is closed (which might be on logoff).

    Tim Mangan MVP for App-V and Citrix CTP Author of AppV books: "The Client Book" and "OSD Reference Book" (http://www.tmurgent.com/Books )



    Friday, November 21, 2014 7:26 PM
    Moderator
  • Is it gone after a reboot?

    Steve Thomas, Senior Consultant, Microsoft

    App-V/MED-V/SCVMM/Server App-V/MDOP/AppCompat

    http://blogs.technet.com/gladiatormsft/
    The App-V Team blog: http://blogs.technet.com/appv/
    The MED-V Team Blog: http://blogs.technet.com/medv
    The SCVMM Team blog: http://blogs.technet.com/scvmm/

    “This posting is provided "AS IS" with no warranties, and confers no rights. User assumes all risks.”

    Wednesday, November 26, 2014 6:40 PM