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HELP!!!!!!!! emails not saved to sent folder RRS feed

  • Question

  • We inadvertantly set an Outlook policy that that turned off saving in sent. For about 2 hours most users sent emails were not saved there

    Is there a way to get them in the folder from the server or outlook 2010???

    Thursday, June 16, 2011 5:10 PM

Answers

  • 1. Not sure what the policy you set exactly does or handle this prevention but you probably can't get them back as I assume the backups havent completed as it only happened during that period.  I'd ask for them to be sent back to them from the recipients, which may be painful, depending on how many emails were sent out etc...

    2. Save your message tracking logs for reference. 

    3. I assume that some users may be complaining, target them and ask them to contact recipeint.


    Sukh
    • Marked as answer by WPSA Thursday, June 16, 2011 6:46 PM
    Thursday, June 16, 2011 6:42 PM

All replies

  • 1. Not sure what the policy you set exactly does or handle this prevention but you probably can't get them back as I assume the backups havent completed as it only happened during that period.  I'd ask for them to be sent back to them from the recipients, which may be painful, depending on how many emails were sent out etc...

    2. Save your message tracking logs for reference. 

    3. I assume that some users may be complaining, target them and ask them to contact recipeint.


    Sukh
    • Marked as answer by WPSA Thursday, June 16, 2011 6:46 PM
    Thursday, June 16, 2011 6:42 PM
  • Hi,

    You can try the following:

    Open Outlook->click the File menu –> click the Options link ->in the Options window select the Mail tab->scroll down to Save Messages section->you will see ‘Save copies of messages in the Sent Items folder’->check it

    Hope this helps.

    Thanks


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    Friday, July 1, 2011 8:59 AM