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Voting buttons missing for on prem mailboxes when sending from an exchange online mailbox to an on premise DL or an exchange online DL containing on prem mailboxes RRS feed

  • Question

  • Hi,


    Our environment: Exchange 2013 Hybrid all users on latest version of office 2016.

    We are having an issue where Voting buttons are missing in mails for on-premise mailboxes when sent from exchange online.
    Any help resolving would be much appreciated.


    Scenario 1:

    Mail with voting buttons is sent from an Exchange online mailbox to an on-premise Distribution list which contains exchange on-premise and exchange online mailboxes.

    Exchange online mailboxes receive mail OK with voting buttons, exchange on-premise mailboxes do not.


    Scenario 2:

    Mail with voting buttons is sent from an Exchange online mailbox to an Exchange online Distribution list which contains exchange on-premise and exchange online mailboxes.

    Exchange online mailboxes receive mail OK with voting buttons, exchange on-premise mailboxes do not.


    Scenario 3:

    Mail with voting buttons is sent from an Exchange on-premise mailbox to an on-premise Distribution list which contains exchange on-premise and exchange online mailboxes.

    Exchange online mailboxes receive mail OK with voting buttons, exchange on-premise mailboxes receive mail OK with voting buttons


    Scenario 4:

    Mail with voting buttons is sent from an Exchange on-premise mailbox to an Exchange online Distribution list which contains exchange on-premise and exchange online mailboxes.

    On-Premise mailbox could not send to email address - error Remote Server returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found'

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    Thanks.


    Monday, November 25, 2019 11:44 PM

Answers

  • Hi Kerob,

    Voting options in messages are missing may occur if remote domain settings are missing or are set incorrectly.

    From your description, we can know that on-premises users can't view voting options of Exchange Online users. 

    This scenario occurs because Exchange Online strips out the Transport Neutral Encapsulation Format (TNEF) content (specifically, the voting buttons). To prevent Exchange Online from removing the TNEF content when an email message is sent to an on-premises user, enable TNEF on the remote domains.

    Run the following PowerShell command in Exchange Online, wait 30 minutes, and then test again:

    Set-RemoteDomain "default" -TNEFEnabled $true

    Please check this article for more details about this issue: Out-of-office replies and voting options in email between on-premises and Exchange Online users appear incorrectly

    For your issue about NDR messages, this should be no relation with voting button issue. 

    What recipient address did you get from the NDR message?

    This issue may occur if the on-premises mail-enabled user who represents the moved mailbox isn't stamped correctly with the target address. We have to add the target address, also known as the service routing address, to the mail-enabled user in the on-premises environment. For more details: "Delivery has failed" and "550 5.1.1 RESOLVER.ADR.RecipNotFound" NDR after a mailbox is moved to Office 365

    If needed, you can ask a new question for your NDR issue. In this thread, we can focus on the issue about voting buttons missing. Thanks for your understanding.

    Regards,

    Lydia Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, November 26, 2019 3:02 AM
    Moderator

All replies

  • Hi Kerob,

    Voting options in messages are missing may occur if remote domain settings are missing or are set incorrectly.

    From your description, we can know that on-premises users can't view voting options of Exchange Online users. 

    This scenario occurs because Exchange Online strips out the Transport Neutral Encapsulation Format (TNEF) content (specifically, the voting buttons). To prevent Exchange Online from removing the TNEF content when an email message is sent to an on-premises user, enable TNEF on the remote domains.

    Run the following PowerShell command in Exchange Online, wait 30 minutes, and then test again:

    Set-RemoteDomain "default" -TNEFEnabled $true

    Please check this article for more details about this issue: Out-of-office replies and voting options in email between on-premises and Exchange Online users appear incorrectly

    For your issue about NDR messages, this should be no relation with voting button issue. 

    What recipient address did you get from the NDR message?

    This issue may occur if the on-premises mail-enabled user who represents the moved mailbox isn't stamped correctly with the target address. We have to add the target address, also known as the service routing address, to the mail-enabled user in the on-premises environment. For more details: "Delivery has failed" and "550 5.1.1 RESOLVER.ADR.RecipNotFound" NDR after a mailbox is moved to Office 365

    If needed, you can ask a new question for your NDR issue. In this thread, we can focus on the issue about voting buttons missing. Thanks for your understanding.

    Regards,

    Lydia Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, November 26, 2019 3:02 AM
    Moderator
  • Just checking in to see if above information was helpful. If you would like further assistance, please feel free to reply this post directly so we will be notified to follow it up.

    Regards,

    Lydia Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, December 2, 2019 8:58 AM
    Moderator