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computer will not restart due to bluescreen error RRS feed

  • Question

  • Problem event name BlueScreen

    OS Version 6.1.7601.2.1.0.768.3

    locale ID 1033

    BC code d1

    BCP1: 0000000000000010

    BCP2: 0000000000000002

    BCP3: 0000000000000000

    BCP4: FFFFF8800164BA26

    OS Version 6_1_7601

    Service Pack 1-0

    Product 768_1

    C:\Windows\minidump\101211-16816-01.dmp

    C:\Users\Office\AppData\Local\Temp\WER-22900-0.sysdata.xml

    I can open in safe mode without networking.

    I tried a system restore but no change.

    Wednesday, October 19, 2011 6:07 PM

Answers

  • Hi,

    Please

    Try Start your computer in safe mode and Using Last Known Good Configuration to check if you can log in the system.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Magon Liu Wednesday, October 26, 2011 9:50 AM
    Friday, October 21, 2011 9:50 AM
  • I generally find that after you close the dialog box that talks about the error report it moves or deletes the files it is talking about.  So leave the error report box open while looking for and copying the files it talks about.

     

    I usually find blue screens are caused by one or more of

    • hardware failure (yes even if safe mode is working)
    • virus/malware/spyware/etc
    • bad drivers
    • bad software
    • over heating
    • over clocking
    • under or over volting
    • mixing ram sticks with different speeds

    and that's about all I can think of, off the top of my head.

     

    If you don't have a virus/malware/spyware/etc then try safe mode with networking as it is more convenient to have networking these days than not.

    • Marked as answer by Magon Liu Wednesday, October 26, 2011 9:50 AM
    Friday, October 21, 2011 3:27 PM

All replies

  • Hello,

    Bug Check Code 0xD1: http://msdn.microsoft.com/en-us/library/ff560244(v=VS.85).aspx

    Please use Microsoft Skydrive to upload C:\Windows\minidump\101211-16816-01.dmp dump file. Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
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    Wednesday, October 19, 2011 10:23 PM
  • Hi,

    Please

    Try Start your computer in safe mode and Using Last Known Good Configuration to check if you can log in the system.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Magon Liu Wednesday, October 26, 2011 9:50 AM
    Friday, October 21, 2011 9:50 AM
  • I generally find that after you close the dialog box that talks about the error report it moves or deletes the files it is talking about.  So leave the error report box open while looking for and copying the files it talks about.

     

    I usually find blue screens are caused by one or more of

    • hardware failure (yes even if safe mode is working)
    • virus/malware/spyware/etc
    • bad drivers
    • bad software
    • over heating
    • over clocking
    • under or over volting
    • mixing ram sticks with different speeds

    and that's about all I can think of, off the top of my head.

     

    If you don't have a virus/malware/spyware/etc then try safe mode with networking as it is more convenient to have networking these days than not.

    • Marked as answer by Magon Liu Wednesday, October 26, 2011 9:50 AM
    Friday, October 21, 2011 3:27 PM