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IE 11 Crashes Constantly on Win RT, 8.x RRS feed

  • Question

  • So, I've seen a bunch of posts where the moderator marks something as the "solution" when it doesn't seem to resolve the issue and so I felt the need to post on this subject again. I've had a lot of frustration, and I really want to use IE 11, not to mention it's our corporate standard and if something isn't done before EOL next January, our end user support folks are going to be in a world of hurt.

    Here is my situation. I've used IE 11 on several versions of Windows. I've used it on Windows 10 Technical Preview too, but since that's not in production, I'll ignore it for now.

    IE11 crashes constantly. It crashes when the only thing open is a blank tab. It crashes on Bing.com. It crashes on Microsoft.com and Outlook.com. It crashes when I open Office365. It crashes on pretty much every major website and that's when it's not otherwise misbehaving - like when it won't open links in a new tab (it particularly doesn't like to open TechNet links from google.com.)

    I have used it on at least the following device/OS/application combinations and the truth is, even before I had all the applications installed, it still gave me problems. My point with this is that if it doesn't work on the default install on a Surface Pro 3 with nothing else installed, and it doesn't work after I reset it twice, I just can't imagine that another reset is going to change anything and I don't see a single application common among the all of machines I've used.

    I am not the only person I know who is having similar issues, though most of our users who are on Win 8.1 just give up and use Chrome.

    The only thing that I know which can cause issues, (because I happened to have one of the MSFT debuggers installed on one of my machines,) is Flash, which is part of the default install now. The problem is that I almost always have Flash disabled. On the odd chance that I need it, I will enable it and then disable it when I'm done, but IE 11 still crashes despite that.

    Device/OS/App combos:

    Surface RT - No apps installed

    HP EliteBook 8740w - Win 8.1 Ent - Avast AV, Chrome, VLC Media Player, Microsoft Flight Simulator

    x3 (Original install once and two device resets) - Surface Pro 3 - Win 8.1 Pro - Default Microsoft Install

    Surface Pro 3 - Win 8.1 Pro - Default Microsoft Install with Trend AV. No other applications.

    Surface Pro 3 - Default Win 8.1 Pro Install from .iso from Microsoft Premier Support - No AV or other applications installed

    Surface Pro 3 - Default Win 8.1 Ent Install from .iso - No AV or other applications installed

    Surface Pro 3 - Win 8.1 Ent - Base Corporate Image w/ Office 2013, Trend OfficeScan, RSAT, SQL Management Studio, SCCM 2012 R2 Console, VMware plug-in, Junos Pulse VPN Client, SCCM Client, MBAM Agent

    Lenovo T430 - Win 8.1 Ent - Base Corporate Image w/ Office 2013, Trend OfficeScan, RSAT, SQL Management Studio, SCCM 2012 R2 Console, VMware plug-in, Junos Pulse VPN Client, SCCM Client, MBAM Agent

    Lenovo T420 - Windows 8.1 Enterprise - Base install w/ Office 2013, Trend OfficeScan, RSAT, SQL Management Studio, SCCM 2012 R2 Console, Chrome, VMware plug-in, Microsoft Visio, Junos Pulse VPN client, MBAM Agent

    For good measure, I have problems with IE 11 on my HTC One M8 with WinPhone 8.1. That's probably best saved for a different post.

    I'm looking for either a solution or some thoughts on what I can try. Unfortunately I'm under pressure to complete a lot of tasks at this point in time and while I'm very interested in finding a resolution and will do my best to keep up with any suggestions, please understand if I don't respond immediately.

    Thanks.

    WB

    Thursday, April 23, 2015 11:00 PM

All replies

  • Hi,

    Start>Event Viewer

    post a log with your question(s).

    The first step in troubleshooting web browser issues is to test in noAddons Mode.

    OEM builds of windows are seldom vendor addon free... third-party AV products typically add a toolbar to the browser. Large companies would purchase enterprise licenses.

    Regards.


    Rob^_^

    Friday, April 24, 2015 4:07 AM
  • You're right, OEM builds are seldom addon free, but again I'm not talking about buying a Dell from Best Buy here. 

    Yes, no addons would be a test, but I've been reluctant to do that because to me, if what Microsoft installs by default on their device or with an Enterprise OS install causes the issue, then that seems like a greater problem. I guess if it works, though, I would have to figure out how to deal with changing the supported browser for our company.

    Our version of Trend is an Enterprise version. There is no toolbar that gets installed. I have Avast on one "lab" machine and there is no toolbar that is installed.

    I'm working from uhome today and since I forgot the power supply to my SP3 and my T430 keeps telling me that I'm entering in the wrong security key for WiFi (which apparently sometimes just happens) I can't copy and paste the kernelbase.dll error, but on one machine it's showing almost all combase.dll as the faulting module with this one other cross-thread deadlock thing that I didn't see before. I don't see anyhing else related.

    - System

      - Provider

       [ Name]  Application Error
     
      - EventID 1000

       [ Qualifiers]  0
     
       Level 2
     
       Task 100
     
       Keywords 0x80000000000000
     
      - TimeCreated

       [ SystemTime]  2015-04-18T02:37:43.000000000Z
     
       EventRecordID 3285
     
       Channel Application
     
       Computer <redacted>
     
       Security

    - EventData

       iexplore.exe
       11.0.9600.17416
       5452fe91
       combase.dll
       6.3.9600.17031
       53087867
       c0000005
       0000000000175964
       1138
       01d079804911559c
       C:\Program Files\Internet Explorer\iexplore.exe
       C:\Windows\SYSTEM32\combase.dll
       e303e9a5-e573-11e4-825d-e02a82cd16cd

    #=======================================

      - EventID 1002

       [ Qualifiers]  0
     
       Level 2
     
       Task 101
     
       Keywords 0x80000000000000
     
      - TimeCreated

       [ SystemTime]  2015-03-12T01:27:03.000000000Z
     
       EventRecordID 2954
     
       Channel Application
     
       Computer <redacted>
     
       Security

    - EventData

       iexplore.exe
       11.0.9600.17416
       1ea4
       01d052b17f532f98
       187
       C:\Program Files\Internet Explorer\iexplore.exe
       df8aa19a-c856-11e4-825d-e02a82cd16cd
       
       
       430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000


    --------------------------------------------------------------------------------

    Binary data:


    In Words

    0000: 00720043 0073006F 002D0073 00680074
    0010: 00650072 00640061 00440000 00610065
    0020: 006C0064 0063006F 0000006B 0000


    In Bytes

    0000: 43 00 72 00 6F 00 73 00   C.r.o.s.
    0008: 73 00 2D 00 74 00 68 00   s.-.t.h.
    0010: 72 00 65 00 61 00 64 00   r.e.a.d.
    0018: 00 00 44 00 65 00 61 00   ..D.e.a.
    0020: 64 00 6C 00 6F 00 63 00   d.l.o.c.
    0028: 6B 00 00 00 00 00         k.....

    I'll see if I can find a spare machine to image next week with just Ent and then just run it through a MiFi so it doesn't hit the network and try going to all the places that seem to crash with regularity.

    I hope these mean something more to you than they do to me.

    Thanks!

    WB

    Friday, April 24, 2015 3:28 PM
  • Hi,

    yes.. combase.dll is the faulting module....

    http://systemexplorer.net/file-database/file/combase-dll

    its a COM module published from MS and is part of the ActiveX infrastructure....

    websearch:combase.dll

    the binary dump part of the error shows its a Cross-thread Deadloc.... Detecting and breaking deadlocks

    at a guess, your company is probably using some classic asp or vb6 software that is addressing a remote database. You can use the TasksManager to see what applications/services are running at the time of the crash.

    alternately, Tools>Internet Options>Security tab, click "Reset all zones to default",

    Intranet zone icon, Advanced button.... if you have chosen Autodetect sites there should not be any sites (intranet) in the list.

    Trusted zone icon, Sites button.... you should not have any sites listed in this zone, unless they are your business partners with which you access from your intranet sites.

    You shoud not place any intranet domains (eg. hr) in the trusted sites zone. To determine which IE security zone a site/domain maps to select the File>Properties menu from IE.

    Regards.


    Rob^_^


    Monday, April 27, 2015 5:31 AM
  • You'll have to forgive me for not understanding, but I don't have any proprietary (read: internally developed) applications installed on that machine and it's not even joined to a domain as it's essentially a lab machine, so I'm not sure what a classic ASP application accessing a remote DB would have anything to do with it. All I had open was IE on a blank tab and it crashed. I'm sure AV was running in the background but I didn't have anything else open at the time.

    I haven't changed anything in IE settings on that machine. I can reset them, sure, but they are default now.

    Can you explain to me why you should not place any intranet domains in the Trusted Site Zone? I don't have anything set on the HP anyway, but... I could see it causing issues if you had it mapped twice in the Site To Zone Assignment list, but if you add it as a 2 and it's part of the intranet, I'm not sure why that would cause issues.

    Monday, April 27, 2015 1:22 PM
  •    iexplore.exe
       11.0.9600.17416

    That seems older than the module you are crashing in.  Is that what is showing in IE Help About?  Also, where does that dialog's Update versions: link take you?  You can check module versions for your OS that way.

       Cross-thread Deadlock

    You can use Resource Monitor to look at those.  ProcExp is better though because it gives you control at the thread level.   Also ProcExp gives you a pseudo Stack trace for the hung threads.  So, you may get some clues about which modules are involved that way.

    Another source of clues is the list of Loaded Modules which you can extract from the related Report.WER file.   Unfortunately I haven't found a way to make Windows Search actually index the data in those files.  I think that could be useful. 

    http://answers.microsoft.com/en-us/feedback/forum/fdbk_commsite-bug/stackhash-0xc0000374-exception-when-closing-failed/0ce30313-9297-4ef1-9962-f7b0c5211c73

    Otherwise you can find them fairly easily especially if you are looking right when they happen.

    http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/ie-wont-open-after-installing-cumulative-security/0d5a6be1-6fd9-4652-bd13-5b8b274eff9e

    Alternatively apparently we can use a third-party utility to help with the same task

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/windows-explorer-has-stopped-working-windows-81/4c97b1de-e4dc-498c-b645-ea903034921d 

     

    FYI



    Robert Aldwinckle
    ---

    Thursday, April 30, 2015 4:27 AM
    Answerer
  • Version is 11.0.9600.17728 (it says there is an update available.)

    I've used ProcMon a bunch but have only used process explorer a few times, but I'll see what I can get from that. I'll also install the VS Tools for Office since, if I remember correctly, that will allow me to debug as well. I'll see if I can get to this later today.

    Thanks!

    WB

    Monday, May 4, 2015 6:28 PM
  • So I've been using Visual Studio to debug and basically 90+ percent of the issue is with Flash, even if I have Flash disabled. Right now I'm probably just going to use a different browser, and ponder what I'm going to do when 9 and 10 are no longer supported. It's hard to ask Web Dev to verify their applications work on more than one browser.
    Tuesday, August 25, 2015 7:41 PM