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I am having a BSOD problem with my win 7 pro 32 bit desktop. RRS feed

  • Question

  • I am facing google update problem since eight months. Two days back I uninstall all google products. last night I have a continuous BSOD probelm for four times with error pointing to a system file Wdf01000.sys . Any help to get rid of the problem?
    Thursday, August 28, 2014 5:19 AM

Answers

  • Hi,

    According to the dump file, your BOSD caused by TeeDriver.sys which blongs to Intel driver and you can refer to the link below for more details:

    http://www.herdprotect.com/teedriver.sys-6ae8c31f51cf4482429cfb972806ae1a755e993a.aspx

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Please try to uninstall Intel driver for test.


    Roger Lu
    TechNet Community Support

    • Proposed as answer by ZigZag3143x Sunday, August 31, 2014 11:45 AM
    • Marked as answer by Yolanda Zhu Thursday, September 4, 2014 7:47 AM
    Sunday, August 31, 2014 7:08 AM

All replies

  • Please share the original .dmp files. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, August 28, 2014 7:51 AM
  • Hi,

    Event the error points to Wdf01000.sys, it's maybe not the file problem. It would be better to provide the dump file to us, We could analyze the file and try to find the reason of this problem.


    Roger Lu
    TechNet Community Support

    Friday, August 29, 2014 8:32 AM
  • 082914-15615-01.dmp    

    29-08-2014 12:15:35    

    DRIVER_IRQL_NOT_LESS_OR_EQUAL    

    0x000000d1    0xffffffd0    0x00000002    0x00000001    0x8c069f3c    

    Wdf01000.sys    Wdf01000.sys+55f3c    

    Kernel Mode Driver Framework Runtime    

    Microsoft® Windows® Operating System    

    Microsoft Corporation    1.11.9200.16384 (win8_rtm.120725-1247)    32-bit    

    ntkrnlpa.exe+40b7f    

    Wdf01000.sys+55f3c    Wdf01000.sys+5b881    Wdf01000.sys+4edba        

    C:\Windows\Minidump\082914-15615-01.dmp    4    15    7601    150,016    

    Friday, August 29, 2014 11:31 AM
  • Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.256.48

    Additional information about the problem:
      BCCode:    d1
      BCP1:    00000008
      BCP2:    00000002
      BCP3:    00000000
      BCP4:    8C029BD6
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\082914-14289-01.dmp



    • Edited by Litun Friday, August 29, 2014 12:09 PM
    Friday, August 29, 2014 11:52 AM
  •  We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

    Wanikiya and Dyami--Team Zigzag

    Friday, August 29, 2014 12:57 PM
  • I am uploading these files to one drive..........

    Friday, August 29, 2014 1:03 PM
  • The correct link is

    https://onedrive.live.com/redir?resid=CF2EC68867C08986!107&authkey=!ABDRtgyEOH8KWOM&ithint=file%2crar

    Friday, August 29, 2014 1:16 PM
  • Hi,

    According to the dump file, your BOSD caused by TeeDriver.sys which blongs to Intel driver and you can refer to the link below for more details:

    http://www.herdprotect.com/teedriver.sys-6ae8c31f51cf4482429cfb972806ae1a755e993a.aspx

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Please try to uninstall Intel driver for test.


    Roger Lu
    TechNet Community Support

    • Proposed as answer by ZigZag3143x Sunday, August 31, 2014 11:45 AM
    • Marked as answer by Yolanda Zhu Thursday, September 4, 2014 7:47 AM
    Sunday, August 31, 2014 7:08 AM
  • How to uninstall Intel driver from my system?

    From the above link I found that TeeDriver is for Win 7 64 bit where as mine is Win 7 32 bit. It is required for my system (32 bit) or should I delete the TeeDriver.sys from the drivers list?
    • Edited by Litun Sunday, August 31, 2014 3:31 PM
    Sunday, August 31, 2014 3:26 PM
  • Hi,

    Firstly, please open Programs and Features, then choose uninstall programs.

    After that, check the list if it had Intel driver like Intel Management Engine Interface. If so, try to uninstall them and restart your computer to test if the BSOD problem persists.

    If not, try to access to the path:C:\Windows\System32\drivers to check if TeeDriver.sys was there. If so, try to delete it for test.

    Note: Please backup the file firstly before you delete it in case the operation cause any potential problem.


    Roger Lu
    TechNet Community Support

    • Proposed as answer by ZigZag3143x Monday, September 1, 2014 2:39 AM
    Monday, September 1, 2014 2:12 AM