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Windows Server 2012 failed reboot after Windows Updates with error code 0x000000C4

    Question

  • Hi,

    My Windows Server failed to reboot after a Windows Update. I am getting the following error.

    Your PC need to restart.
    Please hold down the power button.
    Error Code: 0x000000C4
    Parameters:
    0x0000000000000091
    0x0000000000000002
    0xFFFFF80389D318C0
    0x0000000000000000

    Kindly suggest.

    Thanks.

    Inderjeet Singh


    Tuesday, April 3, 2018 4:16 AM

All replies

  • Hi

    im facing same issue kindly advice

    Tuesday, April 3, 2018 8:17 AM
  • Hi,

    same Problem here. The solution was removing a KB. Because im not approved yet here and cannot post a Link  - please google this: "Suspected problem with KB408883" 

    Kind regards

    Michael

    • Proposed as answer by Michael Raue Tuesday, April 3, 2018 10:24 AM
    Tuesday, April 3, 2018 10:22 AM
  • Hi Michael,

    Thanks. Can you send me the proper resolution on my email id (inderjeetfbd@rediffmail.com), as you can't post it here.

    Its quite urgent as our server is down.

    Thanks

    Inder

    Wednesday, April 4, 2018 2:20 AM
  • Exactly same issue we are also facing, we tried to update firmware, still issues not resolved, please provide solution.
    Wednesday, April 4, 2018 5:30 AM
  • Hi

    kindly share the solution to my mail

    mohmm.77@gmail.com 

    Wednesday, April 4, 2018 5:42 AM
  • Hi,

    If you are unable to enter system, please try to re-start system and confirm that if you can find “See advanced repair options” icon, or, boot into advanced repair screen. If not, using system installation media(DVD or USB media) to boot system, select repair computer option to open the repair screen.

    Then, select Troubleshoot Advanced options:
    1. Select Windows Startup and click Restart, then, select “safe mode” to re-start system. If you can successfully enter system, try to manually un-install the update and re-start system in normal mode to check the result.

    2. Or, you can select Command Prompt, using “sfc /scannow” to check/repair system files, or, using “wusa /uninstall /kb:<kb number>” to uninstall specific update. Then, re-start system to check the result.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 4, 2018 6:38 AM
    Moderator
  • I have tried all solution and still persist

    pls advice

     
    Wednesday, April 4, 2018 8:29 AM
  • This just happened to me today also, serious serious issue. Can't get into safe mode and automatic repair is not working. Is there a resolution yet??
    Wednesday, April 4, 2018 9:00 PM
  • Hello everyone

    Here in Brazil we are also experiencing serious difficulties on top of this problem. After a long turn our servers came back following the step by step below:

    DISM / image: C: \ / cleanup-image / revertpendingactions

    Log in as Windows command prompt or DVD BOOT.

    When the system boots up be sure to hide KB408883 inside Windows Update or WSUS.

    Good luck to everyone.

    • Proposed as answer by GCibrario Monday, April 9, 2018 6:45 AM
    Wednesday, April 4, 2018 10:14 PM
  • Hi,

    You may consider of using Bootrec.exe.

    Use Bootrec.exe in the Windows RE to troubleshoot startup issues:
    https://support.microsoft.com/en-us/help/927392/use-bootrec-exe-in-the-windows-re-to-troubleshoot-startup-issues

    Error message when you start Windows 7: "The Windows Boot Configuration Data file is missing required information":
    https://support.microsoft.com/en-sg/help/2004518/error-message-when-you-start-windows-7-the-windows-boot-configuration

    Windows Server 2012: The Boot Configuration Data for your PC is missing or contains errors:
    https://social.technet.microsoft.com/wiki/contents/articles/40265.windows-server-2012-the-boot-configuration-data-for-your-pc-is-missing-or-contains-errors.aspx

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, April 5, 2018 10:09 AM
    Moderator
  • Doing:

    DISM /image:C:\  /cleanup-image /revertpendingactions

    corrected it for me. I have a physical server and not a VM.

    Thursday, April 5, 2018 7:57 PM
  • DISM / image: C: \ / cleanup-image / revertpendingactions - this thing works!

    I can't believe that an issue came from Microsoft Updates will be resolved by someone who is not connected with Bill Gates!

    Sunday, April 8, 2018 9:27 PM
  • Hi,

    In my scenario, the issue is not getting rectified with any of the above.

    I even tried to Refresh / Reset the PC, even tried to re-install Windows. Somehow, Windows setup is not able to find the hard drives to install new Windows. It asks me to load the drivers.

    Kindly suggest.

    Thanks & Regards

    Inderjeet Singh

    Monday, April 9, 2018 1:50 AM
  • Choice 1. Use bootrec.exe to rebuild BCD (boot configuration data). Boot your computer with Windows installation disk, setup and choose "Repair your computer – Troubleshot – Advanced – Command Prompt". Use the following commands to fix BCD:

    • bootrec /rebuildbcd
    • bootrec /fixmbr
    • bootrec /fixboot

    Choice 2. Use the following commands to set Windows partition active:

    • diskpart
    • list disk
    • select disk # (replace # with the number of Windows disk)
    • list volume
    • select volume # (replace # with the number of Windows partition)
    • active
    • exit

    view more details: www.aomeitech.com/articles/boot-configuration-data-is-missing-windows-10-1234.html

    Monday, April 9, 2018 2:11 AM
  • Hi,

    My Windows Server failed to reboot after a Windows Update. I am getting the following error.

    Your PC need to restart.
    Please hold down the power button.
    Error Code: 0x000000C4
    Parameters:
    0x0000000000000091
    0x0000000000000002
    0xFFFFF80389D318C0
    0x0000000000000000

    Kindly suggest.

    Thanks.

    Inderjeet Singh


    Hi all,

    Tried all of the above however still goosed.

    This fixed it for me

    https://social.technet.microsoft.com/Forums/en-US/720cc735-2eb7-4831-8b06-4ef7e44c5001/windows-server-2012-stuck-in-automatic-repair-loop-vmware?forum=smallbusinessserver2011essentials

    Alvin Wang steps worked a treat.

    Not the first time windows updates have killed one of my sql cluster nodes on reboot.

    • Proposed as answer by albert752k2 Thursday, December 13, 2018 4:39 PM
    • Unproposed as answer by albert752k2 Thursday, December 13, 2018 4:39 PM
    Wednesday, June 20, 2018 1:21 PM
  • I ran into this issue in my VMWare environment upgrading a Windows Server 2008 R2.

    My solution was to update the virtual machine settings to version Windows Server 2012 and expose NX/XD flag to guest.

    Once I did that, the server continued the installation.

    Thursday, December 13, 2018 4:41 PM