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One Drive Personal Windows 2013 Problems RRS feed

  • Question

  • Each time I try to open certain word documents over half don't open and pop-up states to check permission, memory or use FileFormatConverters.exe 

    For Example, yesterday I used a old template that I had stored on my desk top saved, emailed to self to send today and now won't open.  I search FileFormatConverters.exe  p but nothing comes up.  

    What do I need to do to view all my old word documents?  Thanks

    Thursday, August 13, 2015 5:53 PM

Answers

All replies

  • Hi,

    I need more details about this scenario to tell what the problem is.

    Are the documents stored in the sync folder of OneDrive in local?

    I want to know the exact error message it promprts so that I can do more research on it.

    In addition, let me know the file extensions of which files you try to open.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, August 14, 2015 8:24 AM
  • Hi,

    You may need to download FileFormatConverters.exe from this link below:

    https://www.microsoft.com/en-hk/download/details.aspx?id=3

    As the message suggested, the tool should be helpful in your scenario.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, September 2, 2015 7:15 AM