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Urgent please. Can't create mail in desktop outlook.

    Question

  • So I was supposed to receive an email for my future job. And I didn't. I suspect they have sent it from outlook (program) instead of some internet mail site. And that might be the cause? Is it? (because I'm always checking my hotmail on the internet)

    I followed these instructions to try and create the same (internet outlook site) email in the actual program rather than the internet outlook mail.

    https://support.office.com/en-us/article/Add-your-Outlook-com-account-in-Outlook-for-Windows-642c1902-bdd9-4dc3-abe7-76d60b148b23?ui=en-US&rs=en-US&ad=US#step42007_bkmk (clicked on "2010, 2007" then "Set up a supported or an unsupported version of Outlook" then "Which version of Outlook... 2007" Then I read it all)

    - Upon starting Outlook 2007 two exact same windows appear saying "The server you are connected to is using a security certificate that cannot be verified. The target principal name is incorrect. View Certificate... Do you want to continue using this server? It's Issued to: *.hotmail.com, Issued by: GlobalSign Organization Validation CA - SHA256 - G2

    - My stuff is stuck in the outbox

    - Aside of that it's totally empty, nothing from my internet hotmail is in it (inbox, junk, deleted, sent, nothing...)

    - clicking on my email and "more settings" and "connection" it's set on to connect via LAN (by default) but should it be like that? I'm using some modem and have only this pc

    - I clicked "Test account settings" on the only email account I added and this pops up:

    "Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (isp). The server responded: 550 5.7.3 Requested action aborted; user not authenticated"

    - I have only telnet clien (not telnet server) windows feature enabled, should it stay like that? I enabled it to test port 25 in cmd.exe, it seemed to be working, I'm not sure however as I had no image to compare it to (to see if it indeed is working), Should that stay enabled or?

    Friday, April 28, 2017 3:54 PM

All replies

  • Just to clarify - your issue is that you have not received a single email from someone? Have you called them to verify that they indeed sent the email? If they did, how do you know that they sent it via Outlook 2007 (incredibly outdated)?

    The mode in which they sent the email shouldn't be an issue. If you're sure that they sent you an email:

    • Check your spam filters
    • Check your inbox rules (maybe it was moved to another folder or deleted items)
    Friday, April 28, 2017 8:46 PM
  • yes that's the main issue (i managed to setup outlook7 somehow, let's not focus on it now). I did call them and they were confused as well. I didn't ever make any rules in any of my emails. And it's not in the junk folder, deleted folder, nor drafts or a custom folder I had made. :/
    Saturday, April 29, 2017 11:37 AM
  • yes that's the main issue (i managed to setup outlook7 somehow, let's not focus on it now). I did call them and they were confused as well. I didn't ever make any rules in any of my emails. And it's not in the junk folder, deleted folder, nor drafts or a custom folder I had made. :/

    It looks like you cannot even see the email that is related to your future job in the webmail interface of your Outlook.com account, correct? If this is the case, I'm afraid the emails was not successfully delivered to your mail server. In other words, this issue is more related to the sender side, there is no much thing we can do on recipient side if the email was not delivered to the recipient's mail server.

    You may need to contact the sender and have them check the Sent Items folder and try to send the email again to you.

    If I've misunderstood something, please feel free to let me know.

    Regards,

    Steve Fan


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    Monday, May 1, 2017 7:24 AM
    Moderator