locked
Blue Screen Problem RRS feed

  • Question

  • So, I got my new PC from CyberPowerPC (never get a PC there, ever) and it has always given me blue screens, but now more frequently. I have wiped it numerous times and it didn't work. I get a different error each time, but the error code: 1a is constant. Its a memory management issue. It usually happens when I am playing games like Battlefield 3 and Minecraft, more information below.

      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 1a
      BCP1: 0000000000041790
      BCP2: FFFFFA8003D85280
      BCP3: 000000000000FFFF
      BCP4: 0000000000000000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1




    Friday, February 22, 2013 11:38 PM

Answers

All replies

  • Following text stolen from Zigzag

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” How to ask a question that is fixable.

    Saturday, February 23, 2013 12:21 AM
  • Imperfect1

    Using our speech without attribution and/or permission is tantamount to plagiarism.  I am assuming you dont know that and consider this an FYI.

     We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    Team Zigzag3143.com


    MS-MVP 2010, 2011, 2012 Team ZigZag


    • Edited by ZigZag3143x Saturday, February 23, 2013 1:30 AM retraction
    Saturday, February 23, 2013 1:29 AM
  • Apologies Imperfect1

    I didnt see the attribution. 

    Mods please disregard.


    MS-MVP 2010, 2011, 2012 Team ZigZag

    Saturday, February 23, 2013 1:31 AM
  • Files have been uploaded to SkyDrive, I uploaded 4 because I was unsure of which one to choose, because it happened 4 times yesterday.

    https://skydrive.live.com/redir?resid=324F60383B750934!104&authkey=!ANFM6Jrefce0lyI

    Also, I am not overclocking, so that is not the problem.

     



    • Edited by TheJustBacon Saturday, February 23, 2013 6:42 PM Better link
    Saturday, February 23, 2013 6:40 PM
  • TJB

    These 4 were related to memory management, and there are two possibilities (I would do both)

    1-Related to GVTDrv64.sys Easy Tune 6 from Gigabyte - known issues w/Win7.  Remove or update to current

    2-Symantec.  Remove and replace with MSE

    Symantec  is a frequent cause of BSOD's.  

    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN


    MS-MVP 2010, 2011, 2012 Team ZigZag

    • Marked as answer by Spencer Xi Friday, March 22, 2013 3:39 AM
    Sunday, February 24, 2013 2:04 AM
  • Thank you ZigZag, you are much more helpful than any silly Moneysoft representative. I am getting rid of Norton and am installing the motherboard stuff now. Thanks a bunch, I will see how it works and let ya know.
    Sunday, February 24, 2013 2:20 AM