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    I have a HP laptop with widows 8 which I updated to 8.1 about a month ago. In the middle of my internet surfing the system says an error has been found and needs to restart, the error is BAD_POOL_CALLER. How do I fix this?
    Sunday, February 2, 2014 4:55 PM

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    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by kelvin_hsu Monday, February 17, 2014 1:14 PM
    Sunday, February 2, 2014 5:06 PM
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    Hi,

    Dump file is necessary for use to identify your issue, please upload here for research.

    For this error message, you can see:

    Bug Check 0xC2: BAD_POOL_CALLER
    http://msdn.microsoft.com/en-us/library/windows/hardware/ff560185(v=vs.85).aspx

    You can try to run the driver verify tool to see if there is any issue:

    Using Driver Verifier to identify issues with Windows drivers for advanced users
    http://support.microsoft.com/kb/244617/en-us

    Hope this could be helpful.

    Kate Li
    TechNet Community Support

    • Marked as answer by kelvin_hsu Monday, February 17, 2014 1:14 PM
    Thursday, February 6, 2014 9:49 AM

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  • Question
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    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by kelvin_hsu Monday, February 17, 2014 1:14 PM
    Sunday, February 2, 2014 5:06 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    Dump file is necessary for use to identify your issue, please upload here for research.

    For this error message, you can see:

    Bug Check 0xC2: BAD_POOL_CALLER
    http://msdn.microsoft.com/en-us/library/windows/hardware/ff560185(v=vs.85).aspx

    You can try to run the driver verify tool to see if there is any issue:

    Using Driver Verifier to identify issues with Windows drivers for advanced users
    http://support.microsoft.com/kb/244617/en-us

    Hope this could be helpful.

    Kate Li
    TechNet Community Support

    • Marked as answer by kelvin_hsu Monday, February 17, 2014 1:14 PM
    Thursday, February 6, 2014 9:49 AM