locked
Win 7 BSOD help needed: crash dump RRS feed

  • Question

  • Hi folks,

    got me a fujitsuSiemens desktop running on a 64 bit Win7, not even six months old. 

    Started having BSODs. it happened once last week... then today it got real crazy. just restarts itself after the BSOD. I'm sitting now in the safe mode with networking and writing this. 

    I zipped all the minidump files and put 'em in my skydrive:

    http://cid-8f420fa2fdc358ce.office.live.com/self.aspx/.Public/Minidump.zip

    can anyone, please, take a look and help a brother out : )

    appreciate all the help i can get.

    Monday, December 27, 2010 4:22 PM

Answers

  • Bug Check code 0x3B: The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    For more information, refer to this Microsoft article.

     

    MODULE_NAME: memory_corruption

    IMAGE_NAME:  memory_corruption

    FOLLOWUP_NAME:  memory_corruption

    MEMORY_CORRUPTOR:  ONE_BIT

    STACK_COMMAND:  .cxr 0xfffff8800600fd70 ; kb

    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

    BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

    Followup: memory_corruption

     

    Please use memtest86+ to check your RAM. If there is a problem with one, please replace it.

     

    CUSTOMER_CRASH_COUNT:  1


    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT


    BUGCHECK_STR:  0x3B


    CURRENT_IRQL:  0


    LAST_CONTROL_TRANSFER:  from fffff960001707f9 to fffff960001b18c3


    STACK_TEXT:  

    fffff880`02241a20 fffff960`001707f9 : 00000000`00000000 fffff800`03398414 00000000`00000000 fffff900`c06a9830 : win32k!MapDesktop+0xa3

    fffff880`02241ab0 fffff960`00170268 : 00000000`00000000 fffffa80`0361a720 fffff900`c06a9830 fffff880`02241bf8 : win32k!xxxSetThreadDesktop+0x59

    fffff880`02241b00 fffff960`00170718 : 00000000`00000000 fffffa80`03584060 fffff880`02241bf0 00000000`00000000 : win32k!xxxSetCsrssThreadDesktop+0xf4

    fffff880`02241b80 fffff960`0017051d : 00000000`00000018 fffff880`02241ca0 00000000`00000018 00000000`01a1f3c0 : win32k!xxxSetInformationThread+0x1a0

    fffff880`02241bd0 fffff800`03081993 : fffffa80`03584060 00000000`01a1f470 00000000`00000020 00000000`00000000 : win32k!NtUserSetInformationThread+0xbd

    fffff880`02241c20 fffffa80`03584060 : 00000000`01a1f470 00000000`00000020 00000000`00000000 ffffffff`00000000 : nt+0x6f993

    fffff880`02241c28 00000000`01a1f470 : 00000000`00000020 00000000`00000000 ffffffff`00000000 00001f80`02080000 : 0xfffffa80`03584060

    fffff880`02241c30 00000000`00000020 : 00000000`00000000 ffffffff`00000000 00001f80`02080000 00000000`01a1f330 : 0x1a1f470

    fffff880`02241c38 00000000`00000000 : ffffffff`00000000 00001f80`02080000 00000000`01a1f330 00000000`00010004 : 0x20



    FOLLOWUP_IP: 

    win32k!MapDesktop+a3

    fffff960`001b18c3 48396808        cmp     qword ptr [rax+8],rbp


    SYMBOL_STACK_INDEX:  0


    SYMBOL_NAME:  win32k!MapDesktop+a3


    FOLLOWUP_NAME:  MachineOwner


    IMAGE_NAME:  win32k.sys


    STACK_COMMAND:  .cxr 0xfffff88002241050 ; kb


    BUCKET_ID:  WRONG_SYMBOLS


    Followup: MachineOwner

    ---------

    win32k.sys is a multi-user Win32 Driver file. It is suggested in this article to re-install Windows.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

     

     

    • Marked as answer by Arthur Xie Friday, January 7, 2011 9:22 AM
    Monday, December 27, 2010 4:50 PM
  • You may need to upgrade your BIOS. If it does not help, I suggest you contact the computer manufacturer to check hardware issues.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, January 7, 2011 9:22 AM
    Wednesday, December 29, 2010 8:10 AM

All replies

  • Bug Check code 0x3B: The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    For more information, refer to this Microsoft article.

     

    MODULE_NAME: memory_corruption

    IMAGE_NAME:  memory_corruption

    FOLLOWUP_NAME:  memory_corruption

    MEMORY_CORRUPTOR:  ONE_BIT

    STACK_COMMAND:  .cxr 0xfffff8800600fd70 ; kb

    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

    BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

    Followup: memory_corruption

     

    Please use memtest86+ to check your RAM. If there is a problem with one, please replace it.

     

    CUSTOMER_CRASH_COUNT:  1


    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT


    BUGCHECK_STR:  0x3B


    CURRENT_IRQL:  0


    LAST_CONTROL_TRANSFER:  from fffff960001707f9 to fffff960001b18c3


    STACK_TEXT:  

    fffff880`02241a20 fffff960`001707f9 : 00000000`00000000 fffff800`03398414 00000000`00000000 fffff900`c06a9830 : win32k!MapDesktop+0xa3

    fffff880`02241ab0 fffff960`00170268 : 00000000`00000000 fffffa80`0361a720 fffff900`c06a9830 fffff880`02241bf8 : win32k!xxxSetThreadDesktop+0x59

    fffff880`02241b00 fffff960`00170718 : 00000000`00000000 fffffa80`03584060 fffff880`02241bf0 00000000`00000000 : win32k!xxxSetCsrssThreadDesktop+0xf4

    fffff880`02241b80 fffff960`0017051d : 00000000`00000018 fffff880`02241ca0 00000000`00000018 00000000`01a1f3c0 : win32k!xxxSetInformationThread+0x1a0

    fffff880`02241bd0 fffff800`03081993 : fffffa80`03584060 00000000`01a1f470 00000000`00000020 00000000`00000000 : win32k!NtUserSetInformationThread+0xbd

    fffff880`02241c20 fffffa80`03584060 : 00000000`01a1f470 00000000`00000020 00000000`00000000 ffffffff`00000000 : nt+0x6f993

    fffff880`02241c28 00000000`01a1f470 : 00000000`00000020 00000000`00000000 ffffffff`00000000 00001f80`02080000 : 0xfffffa80`03584060

    fffff880`02241c30 00000000`00000020 : 00000000`00000000 ffffffff`00000000 00001f80`02080000 00000000`01a1f330 : 0x1a1f470

    fffff880`02241c38 00000000`00000000 : ffffffff`00000000 00001f80`02080000 00000000`01a1f330 00000000`00010004 : 0x20



    FOLLOWUP_IP: 

    win32k!MapDesktop+a3

    fffff960`001b18c3 48396808        cmp     qword ptr [rax+8],rbp


    SYMBOL_STACK_INDEX:  0


    SYMBOL_NAME:  win32k!MapDesktop+a3


    FOLLOWUP_NAME:  MachineOwner


    IMAGE_NAME:  win32k.sys


    STACK_COMMAND:  .cxr 0xfffff88002241050 ; kb


    BUCKET_ID:  WRONG_SYMBOLS


    Followup: MachineOwner

    ---------

    win32k.sys is a multi-user Win32 Driver file. It is suggested in this article to re-install Windows.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

     

     

    • Marked as answer by Arthur Xie Friday, January 7, 2011 9:22 AM
    Monday, December 27, 2010 4:50 PM
  • You may need to upgrade your BIOS. If it does not help, I suggest you contact the computer manufacturer to check hardware issues.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, January 7, 2011 9:22 AM
    Wednesday, December 29, 2010 8:10 AM