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Problem accessing OWA using alias RRS feed

  • Question

  • We are having an issue accessing mailboxes via OWA and the mailbox alias where we get a 404: Page Cannot be Found error.  However if we use teh SMTP email address for the mailbox it works straight away.

    Therefore https://mailserver/Exchange/alias failes with 404 error but https://mailserver/Exchange/email@domain.com works fine!

    Any ideas how to get this working using the mailbox alias as our backup system is looking for this to perform restores with?

    Thanks

    Thursday, April 21, 2011 11:11 AM

Answers

  • I assume you have E2003?  The RTM version used to form the mailbox URL in the way you describe using the alias, but since SP1, you have to use an SMTP in the Primary SMTP domain (as you have discovered).  If your backup system vendor still provides technical support, you need some kind of upgrade.  I don't believe there's any other easy answer to this.  If you can't get updated software, then a custom 404 handler applied to the Exchange VDir (redirecting /exchange/alias to /exchange/user@domain.com) might work.  I've never tried it, though.
    Outlook Web Access For PDA , OWA For WAP
    www.owa-pda.com
    email a@t leederbyshire d.0.t c.0.m
    • Marked as answer by Dons1903 Tuesday, May 3, 2011 8:57 AM
    Thursday, April 21, 2011 2:26 PM

All replies

  • I assume you have E2003?  The RTM version used to form the mailbox URL in the way you describe using the alias, but since SP1, you have to use an SMTP in the Primary SMTP domain (as you have discovered).  If your backup system vendor still provides technical support, you need some kind of upgrade.  I don't believe there's any other easy answer to this.  If you can't get updated software, then a custom 404 handler applied to the Exchange VDir (redirecting /exchange/alias to /exchange/user@domain.com) might work.  I've never tried it, though.
    Outlook Web Access For PDA , OWA For WAP
    www.owa-pda.com
    email a@t leederbyshire d.0.t c.0.m
    • Marked as answer by Dons1903 Tuesday, May 3, 2011 8:57 AM
    Thursday, April 21, 2011 2:26 PM
  • Hi,

     

    As I known, the username format will work only if the domain name has been configured.

    Could you please try to modify the logon.asp file follow this article?

    http://www.msexchange.org/tutorials/OWA2003Forms-based-Authentication-default-domain.html


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Jerome Xiong Tuesday, May 3, 2011 8:52 AM
    • Unmarked as answer by Dons1903 Tuesday, May 3, 2011 8:57 AM
    Monday, April 25, 2011 8:16 AM
  • Thanks Lee, that would appear to be the problem.  I have contacted the backup provider to ask for an update to be produced.

    Craig

    Tuesday, May 3, 2011 8:58 AM