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R2 upgrade not detecting previous Portal Install RRS feed

  • Question

  • i have gone through and upgraded all my servers to R2 with the exception of the Portal. When launching the setup the only upgrade listed is the Console. Don't recall the console being installed on the portal but its on there. With the install being a Virtual Machine I took a snapshot and removed the console which fixes the install but in doing so breaks my current portal. I receive an http 503 error. tried restarting services and rebooting to no avail. Tried launching the R2 setup again it still does not see the existing portal. I reverted to the previous snapshot so now I am back at square one.

    has anyone run into this scenario before? any help would be appreciated ~thanks

    Thursday, December 29, 2016 5:00 AM

Answers

  • Try to install a new HTML5 SSP. It has a separate installation process. https://technet.microsoft.com/en-us/library/mt622142(v=sc.12).aspx

    --

    HTML5 Analyst Portal for SCSM

    www.scsmanalystportal.com

    • Marked as answer by Craig_Ro Tuesday, January 10, 2017 3:51 PM
    Thursday, December 29, 2016 5:53 PM

All replies

  • Do you mean upgrade path from SCSM 2012 to SCSM 2012 R2?

    --

    HTML5 Analyst Portal for SCSM

    www.scsmanalystportal.com


    • Edited by Michael Sm Thursday, December 29, 2016 5:47 PM
    Thursday, December 29, 2016 4:44 PM
  • yes, sorry for the confusion
    Thursday, December 29, 2016 5:06 PM
  • Try to install a new HTML5 SSP. It has a separate installation process. https://technet.microsoft.com/en-us/library/mt622142(v=sc.12).aspx

    --

    HTML5 Analyst Portal for SCSM

    www.scsmanalystportal.com

    • Marked as answer by Craig_Ro Tuesday, January 10, 2017 3:51 PM
    Thursday, December 29, 2016 5:53 PM
  • does that require the most current CU be installed on the other servers as well?
    Thursday, December 29, 2016 6:01 PM
  • Hello,

    Yes, other server should also have UR installed. Make sure that the update is installed on the Service Manager components in the following order:

    1. Data Warehouse Server
    2. Primary Management Server
    3. Secondary Management Servers
    4. All analyst consoles
    Here is a step by step guide for UR9 installation:

    https://support.microsoft.com/en-us/kb/3129780

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yan Li_ Monday, January 9, 2017 2:08 AM
    Friday, December 30, 2016 6:20 AM