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Number of "Updates Needing Files" never changes RRS feed

  • Question

  • Hi

    I have a WSUS server on Windows Server 2016.  It seems to be stuck on the number of files needing updates.

    Every day it reports the same figure:-

    Updates needing files: 193
    Downloaded 356,281.49 of 549,502.84 MB

    Every night my FW reports BITS traffic to my WSUS server of +/- 6 or 7 GB, but the number of updates needing files never changes.  It has been like this for over a week.

    Is there any way I can check exactly what has been downloaded over the past day or two? Or get the number of required files to change?

    Thanks very much

    Tuesday, July 24, 2018 6:16 AM

All replies

  • Hi,

    Before moving on, please check the event log of WSUS to see if there are errors.

    There is similar discussion with issue:
    https://social.technet.microsoft.com/Forums/windowsserver/en-US/be0afb9a-4fe5-4ba5-9096-c0b0fcb50aa1/download-status-stuck?forum=winserverwsus


    Look forward for your feedback.

    Best regards,
    Johnson

    =====================
    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
    Tuesday, July 24, 2018 8:30 AM
  • Hi Johnson

    Thanks for your reply

    I checked the Event logs and there have not been any warnings or critical errors since 16th July:-

    I have pasted these below.

    Those errors are for missing URLs which I presume means the updates have been pulled by MS.  I'm not sure that these would explain why I am getting over 6GB of download to this server per day and no movement on the number of updates needing files????

    Log Name:      Application
    Source:        Windows Server Update Services
    Date:          17/07/2018 1:34:02 AM
    Event ID:      10021
    Task Category: 7
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      WSUS.domain
    Description:
    The catalog was last synchronized successfully 1 or more days ago.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Server Update Services" />
        <EventID Qualifiers="0">10021</EventID>
        <Level>3</Level>
        <Task>7</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-07-16T23:34:02.898632000Z" />
        <EventRecordID>37276</EventRecordID>
        <Channel>Application</Channel>
        <Computer>WSUS.domain</Computer>
        <Security />
      </System>
      <EventData>
        <Data>The catalog was last synchronized successfully 1 or more days ago.</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Windows Server Update Services
    Date:          16/07/2018 11:53:47 PM
    Event ID:      10032
    Task Category: 7
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      WSUS.domain
    Description:
    The server is failing to download some updates.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Server Update Services" />
        <EventID Qualifiers="0">10032</EventID>
        <Level>2</Level>
        <Task>7</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-07-16T21:53:47.067546400Z" />
        <EventRecordID>37219</EventRecordID>
        <Channel>Application</Channel>
        <Computer>WSUS.domain</Computer>
        <Security />
      </System>
      <EventData>
        <Data>The server is failing to download some updates.</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Windows Server Update Services
    Date:          16/07/2018 9:26:18 PM
    Event ID:      364
    Task Category: 2
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      WSUS.domain
    Description:
    Content file download failed.
    Reason: HTTP status 404: The requested URL does not exist on the server.
     
    Source File: /c/upgr/2017/12/16299.125.171213-1220.rs3_release_svc_refresh_clientconsumer_ret_x64fre_en-us_f310e471b8629577b472185adf1a7d4ad9f929f7.esd
    Destination File: E:\WSUS\WsusContent\F7\F310E471B8629577B472185ADF1A7D4AD9F929F7.esd
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Server Update Services" />
        <EventID Qualifiers="0">364</EventID>
        <Level>2</Level>
        <Task>2</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-07-16T19:26:18.971289700Z" />
        <EventRecordID>37164</EventRecordID>
        <Channel>Application</Channel>
        <Computer>WSUS.domain</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Content file download failed.
    Reason: HTTP status 404: The requested URL does not exist on the server.
     
    Source File: /c/upgr/2017/12/16299.125.171213-1220.rs3_release_svc_refresh_clientconsumer_ret_x64fre_en-us_f310e471b8629577b472185adf1a7d4ad9f929f7.esd
    Destination File: E:\WSUS\WsusContent\F7\F310E471B8629577B472185ADF1A7D4AD9F929F7.esd</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Windows Server Update Services
    Date:          16/07/2018 8:53:43 PM
    Event ID:      10032
    Task Category: 7
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      WSUS.domain
    Description:
    The server is failing to download some updates.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Server Update Services" />
        <EventID Qualifiers="0">10032</EventID>
        <Level>2</Level>
        <Task>7</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-07-16T18:53:43.825592400Z" />
        <EventRecordID>37151</EventRecordID>
        <Channel>Application</Channel>
        <Computer>WSUS.domain</Computer>
        <Security />
      </System>
      <EventData>
        <Data>The server is failing to download some updates.</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Windows Server Update Services
    Date:          16/07/2018 8:49:13 PM
    Event ID:      364
    Task Category: 2
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      WSUS.domain
    Description:
    Content file download failed.
    Reason: HTTP status 404: The requested URL does not exist on the server.
     
    Source File: /d/upgr/2017/07/15063.0.170710-1358.rs2_release_svc_refresh_clientprofessionalvl_vol_x64fre_en-us_4ec0294c4ece0c7d977c7de1fac74f5a43412c37.esd
    Destination File: E:\WSUS\WsusContent\37\4EC0294C4ECE0C7D977C7DE1FAC74F5A43412C37.esd
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Server Update Services" />
        <EventID Qualifiers="0">364</EventID>
        <Level>2</Level>
        <Task>2</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-07-16T18:49:13.540335700Z" />
        <EventRecordID>37146</EventRecordID>
        <Channel>Application</Channel>
        <Computer>WSUS.domain</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Content file download failed.
    Reason: HTTP status 404: The requested URL does not exist on the server.
     
    Source File: /d/upgr/2017/07/15063.0.170710-1358.rs2_release_svc_refresh_clientprofessionalvl_vol_x64fre_en-us_4ec0294c4ece0c7d977c7de1fac74f5a43412c37.esd
    Destination File: E:\WSUS\WsusContent\37\4EC0294C4ECE0C7D977C7DE1FAC74F5A43412C37.esd</Data>
      </EventData>
    </Event>



    • Edited by Vards0 Tuesday, July 24, 2018 9:45 AM
    Tuesday, July 24, 2018 9:43 AM
  • Hi,


    From the log, we can see that the requested URL does not exist on the server. This is caused by expired updates or old revisions approved between the time Microsoft has published the expiration/revision and the next WSUS server synchronization. But it can also occur when trying to approve an ancient, superseded update, as is the case in this instance. So let's decline these updates.

    The same condition for others shown as below, and there is detailed solution provided by Lawrence.
    https://social.technet.microsoft.com/Forums/windowsserver/en-US/498814fc-132d-4f5a-a077-d8cfc5d985e9/unable-to-determine-which-updates-are-not-downloading?forum=winserverwsus

    Hope my answer could help you and look forward to your feedback.

    Best regards,
    Johnson

    =====================
    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
    Tuesday, July 24, 2018 10:06 AM
  • Thanks Johnson

    On Tuesday I declined all superseded updates

    In fact I have declined all updates that are waiting for files apart from the Windows 10 1709 Feature update and the Windows defender definition updates:-


    I then ran the cleanup wizard and then ran wsusutil reset and then restarted the server.

    The files needing updates is now showing as 4 but this has not changed since Tuesday.


    The server is set to only download approved updates:-



    My WSUS server has been downloading since the restart and there are no errors in the Event log.


    My server has downloaded over 9GB in the last 24 hours:-


    I cannot understand why it is still stuck on needing 4 updates.  Surely the 1709 update cannot be 9Gb??





    • Edited by Vards0 Thursday, July 26, 2018 8:13 AM
    Thursday, July 26, 2018 6:14 AM
  • Hi,

    Thanks for your informatin.

    Focus on these four updates, we can check whether the updates exist in the Microsoft Update environment. And this update would be contained in the December 2017 collection.

    After going into these updates, we can see that there are various updates in each classification. In addition, there may be some updates installed or superseded.

    Hope my answer could help you and look forward to you feedback.

    Best regards,
    Johnson

    =====================
    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Edited by Johnson ZDH Thursday, July 26, 2018 9:19 AM
    Thursday, July 26, 2018 8:24 AM
  • Thanks Johnson

    Unfortunately this doesn't help very much.  I am focusing on the 4 updates.... that is exactly what I am doing.

    As you can see in the screenshot, the 3 defender updates have not been superseded (yet).

    The 1709 update would have been superseded by the 1803 update but Supersedence doesn't seem to apply to feature update packages.  Therefore it should still be downloadable at any time.

    I presume you mean the December 2017 Collection and not the December 2007 collection??????????

    I'm looking for pointers as to why the number of files needing downloads does not seem to change regardless of how many GB of data get downloaded.

    Thursday, July 26, 2018 9:16 AM