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Polycom hdx 8000 - video conference disconnect RRS feed

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    Hello,

    In our company, we strive to integrate Lync 2013 with Polycon HD 8000. Typed data in settings of Polycon allow us to see him logged user . Video conference  initiated by Polycon system, is carried out without any problem, but when we try call Polycon with logged Lync user system, establish connections, and immediately the diconnect.

    Monday, February 24, 2014 10:14 AM

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    You do not need to make BOTH of those changes, only one.  It is only recommended to set the HDX's AES encryption setting to "When Available".  It is not required, nor is it even recommended to reduce the Lync Server media encryption level.  As long as the HDX is set as I described then it will support either RTP or SRTP media payload requests.

    Also make sure that you have purchased the RTV Options Key and are running on at least the 3.1.2 firmware release for a supported Lync 2013 interoperability scenario.

    Jeff Schertz | Microsoft Solutions Architect - Polycom | Lync MVP

    • Proposed as answer by Lisa.zheng Monday, March 3, 2014 3:10 AM
    • Marked as answer by Lisa.zheng Wednesday, March 5, 2014 3:06 AM
    Wednesday, February 26, 2014 2:40 PM

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    Hi,

    set the security on the HDX to support AES and set the Lync Server media configuration to "Support Encryption" 

    Set-CsMediaConfiguration site:Redmond1 -EncryptionLevel supportencryption




    Z-Hire -- Automate Lync User Account creation process ( AD / Exchange / Lync )

    Monday, February 24, 2014 11:29 AM
  • Question
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    You do not need to make BOTH of those changes, only one.  It is only recommended to set the HDX's AES encryption setting to "When Available".  It is not required, nor is it even recommended to reduce the Lync Server media encryption level.  As long as the HDX is set as I described then it will support either RTP or SRTP media payload requests.

    Also make sure that you have purchased the RTV Options Key and are running on at least the 3.1.2 firmware release for a supported Lync 2013 interoperability scenario.

    Jeff Schertz | Microsoft Solutions Architect - Polycom | Lync MVP

    • Proposed as answer by Lisa.zheng Monday, March 3, 2014 3:10 AM
    • Marked as answer by Lisa.zheng Wednesday, March 5, 2014 3:06 AM
    Wednesday, February 26, 2014 2:40 PM