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Inbound FAX not delivered RRS feed

  • Question

  • Hello,

    we have Exchange 2013 UM with a Ferrari Officemaster Gate in use and Voicemail is working fine, but Inboud FAX is not working.

    The FAX call is detected by the Exchange Server(look at the first Log-message) but the FAX themselve will not received.

    Log Name:      Application
    Source:        MSExchange Unified Messaging
    Date:          11.02.2014 16:15:20
    Event ID:      1073
    Task Category: UMCore
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Exchange.Domain.local
    Description:
    The Unified Messaging server transferred ( "Blind." ) a call to the host "officemaster.Domain.local:5060;transport=tcp". Call-ID: "sip_isdn-2482-1392131075". Referred-By: "sip:Exchange.Domain.local;msExchUMFaxRecipient=smtp:guido.neubecker%40syscovery.com;msExchUMContext=UGhvbmVDb250ZXh0PXNuc0RpYWxQbGFuLlNOUzAwMS5ERSZDYWxsZXJJZD02MjE3MTc2ODc5JkNhbGxlcklkRGlzcGxheU5hbWU9JkNhbGxJZD1zaXBfaXNkbi0yNDgyLTEzOTIxMzEwNzUmRXh0ZW5zaW9uPTY4MTQ%3D".

    Log Name:      Application
    Source:        MSExchange Unified Messaging
    Date:          11.02.2014 16:16:08
    Event ID:      1192
    Task Category: UMCallData
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Exchange.Domain.local
    Description:
    Call data: Fax,sip_isdn-2482-1392131075,SNSVS017,0c355cc8-0503-45bb-8a31-d9c7e4e6e57b,snsDialPlan,2014-02-11T15:15:15+01:00,0,00:00:50,c5324745-65c9-407c-87c7-0f62960cf2ee,OfficeMasterGate4,"64217136574","9967",DivertNoAnswer,Answer,GracefulHangup,"officemaster.Domain.local:5060;transport=tcp",0,0,0,0,0,0,0,0,0,25093b2a-9b46-41eb-8042-9a321784ebc5,Guido.Neubecker,0,0,PCMA,-1,-1,0,-1,-1,0,1,-1,-1

    cheers

    Guido

    Wednesday, February 12, 2014 8:44 AM

Answers

  • Hello,

    the message is still in the event log but FAX will now be delivered!

    I changed the port of the receive connector for the gateway to an unused port.

    cheers

    Guido

    • Marked as answer by GNeubecker Wednesday, February 19, 2014 8:46 AM
    Wednesday, February 19, 2014 8:46 AM