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Bootup only gets blue Welcome screen & spinning donut but works in safe mode RRS feed

  • Question

  • <article>

    My HP laptop with Intel I 7 chip is running Windows 7 64 bit. The computer fan was racing and I was getting critical errors with the core temp approaching 210 degrees on cores 3, then 4, then 1. I ran anti Malwarebytes and it found 13 adwares which I removed. Upon restarting when I tried to clik on any icons on my desktop or in my taskbar nothing happened. I tried rebooting but this did not fix the issue. I tried several attempts of system restore and sometimes would get a black screen after restarting. I undid the system restore and in safe mode tried to find Windows errors but it said it found none.
    What is causing this and how can I fix this without doing a full System recovery.

    Another Windows Forum member said this:

    Sounds like either a Virus caused this or the User Account is corrupted. 

    First, let's try cleaning your system.

    Download JRT, Save As, to Desktop. But, since the Desktop Icons are inactive, just run the tool at the first chance.
    Malwarebytes Junkremoval tool

    Download AWCleaner, Save As, to Desktop. But, since the Desktop Icons are inactive, just run the tool at the first chance.
    Adwcleaner

    Download CCleaner, to help clean your system.
    CCleaner

    Run System File Checker
    SFC /Scannow System Checker

    Still doesn't work, the next step is to create a new user profile. 


    I think that's a virus (Still in the PC) or Corrupt User 


    My suggestion 
    1) Run Malwarebytes and make another scan (Maybe it find more [​IMG] )
    2) Try making a new user and see if you can click any icon if it work


    Ok I followed everything above in Safe Mode with Networking Prompt. I then created a new User Account but upon booting up and cliking on the new User Account it just was a solid light blue screen and even let it run for over 10 minutes but nothing happened. After using the tools recommended when I try to reboot in normal mode the original user profile that I saw all the desktop icons now will only get to the point of the light blue screen indicating Welcome and it just hangs at that point. So it appears that whatever files have been corrupted in starting up are even more so with cleaning up the computer. But I could be way off base since I don't understand what is going on

    I tried to run a virus scan with ESET Online Scanner in Safe Mode with Networking but it wouldn't let me clik on Scan Now in ESET Online Scanner in Safe Mode with Networking. I tried to download the software with a free trial but it failed as it couldn't access the Windows Installer in Safe Mode with Networking. So I haven't been able to do a virus scan.

    As a result of cleaning the computer, now the bootup only makes it in Normal mode with a Welcome and a spinning donut.

    So I'll await any new suggestions on what we should try next to figure out the issue.
    It appears everything is working in Safe Mode so something is preventing it from loading in Normal bootup mode from my at best basic knowledge of computers.

     
    </article>

    Fred

    Thursday, September 8, 2016 4:21 PM

All replies

  • Hi FredricJLowe,

    Firstly, when we power the computer back on, tap the F8 key. This will load Advanced Boot Options. We could select Last Known Good Configuration to check. If the issue still insists, we could boot in Safe Mode again and try use the Clean Boot to disable startup. Please refer to the link below.

    https://support.microsoft.com/en-us/kb/929135

    Meanwhile we could reinstall the graphic driver to check.

    If these steps don’t work, we could only access Windows Recovery Environment to repair. Please follow the steps in the link below.

    http://social.technet.microsoft.com/wiki/contents/articles/11028.how-to-access-windows-recovery-environment-in-windows-7.aspx

    Hope it will be helpful to you


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    Friday, September 9, 2016 2:37 AM
  • It looks like it was a Services (Malwarebytes Anti-Malware). I isolated it to that 1 service so I'll leave it unchecked.  It is working fine now. Keep your fingers crossed now.

    But now the computer is continuing to race and Core 0 is critical. I went into applications and closed down a YouTube.  So I'll see if I continue to get a critical core error message of overheating.  This racing has been an ongoing issue with this HP I7 laptop.

    Thank you Carl.


    Fred

    Friday, September 9, 2016 8:59 PM
  • Hi FredricJLowe,

    Thank you for the update on the issue. If any further help needed, please feel free to post back.

    If you feel the suggestion could be helpful to you, please "mark it as answer" to help other community members who have same questions and find the helpful reply quickly.

    Best regards,

    Carl Fan


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, September 13, 2016 8:43 AM