Computer appearing as duplicate in admin console after OSD RRS feed

  • Question

  • Hi,

    Sometimes, if a computer is failing OSD teh computer account is appearing as duplicate in the admin console. Not sure understanding how diagnosis this. Any idea?

    This seems to happen with new computers then not already not appearing in admin console.


    • Edited by FRacine Wednesday, September 11, 2019 6:51 PM
    Wednesday, September 11, 2019 6:50 PM

All replies

  • Hi,

    Can you check if the following parameter is enabled:

    Administration>Site Configuration>Sites>Hierarchy settings>Client Approval and Conflicting Records tab, ensure that the Automatically resolve conflicting records option is enabled.


    SAAD Youssef


    Please remember to mark the replies as answer if they help, thank you!

    Wednesday, September 11, 2019 8:02 PM
  • Hi,

    Yes it is already.

    Wednesday, September 11, 2019 9:05 PM
  • Hi,
    SCCM Duplicate Records are created due to the discovery data manager mechanism which runs a query and sorts the results by date. It will update the most recent returned result rather than the active result if more than 1 result is returned. Any subsequent AD discovery will then update the NULL or inactive entry in the database instead of the active entry.
    Here is a workaround: Use query to identify duplicate records of clients, once those duplicates are identified and fetched in to the collection, we can delete those records.
    For more details, please refer to:
    ConfigMgr (SCCM) – Duplicate Record Issue
    Known Issue and Workaround: Duplicate Records When You Use Unknown Computer Support with Active Directory Delta-Dis

    Thanks for your time.
    Best regards,
    Simon Ren

    Please remember to mark the replies as answers if they help.
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    Thursday, September 12, 2019 2:45 AM
  • Hi,

    We are not using AD discovery. I would like prevent this to happen as our technicians don't have the rights to remove computers from SCCM.

    Is it a way to prevent this?


    Thursday, September 12, 2019 11:31 AM
  • In the discovery methods, what is the enabled discoveries?

    Btw, you can grant temporally your technicians to remove computer using a RBAC.

    • Edited by SAAD Youssef Thursday, September 12, 2019 12:23 PM
    Thursday, September 12, 2019 12:23 PM