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Internet Explorer 11 freezes up on opening RRS feed

  • Question

  • Internet Explorer 11 freezes up on opening and clicking any item on the favorites bar or any of the other options like Page / Safety Tools etc. from the Command Bar . The IE 11 normally opens up to a blank page as set. The only add-ons are Java Console and McAfee tool bar. Disabling them does not help. The freeze up last for around 4 minutes after which it works for normal.

    The freeze up next occurs if a separate tab opening is attempted. Following this the freeze up again occurs when any item on the menu bar

    Separate window sessions can be opened. However on each of them, the same situation occurs until the first one comes thru and then the rest work.

    Internet options are set to delete browsing history on exit. This occurred after one of the Windows updates in December. However I am not sure which one.

    I have 64 bit Windows 7 Home Premium Service Pack 1 Operating system on Dell Inspiron 2305.

    Chip AMD Athlon II x4 610e 2.4GHz Processor.

    IE Version 11.0.9600.17501. Update Version 11.0.15

    Please advise on any suggestions.

    Thank you for helping.

    Warm Regards,

    George

    Sunday, January 18, 2015 3:00 PM

Answers

  • Hi George,

    I agree with Robert, it really sounds like a malware\virus infection, first, I would suggest you run a virus scan with the anti-virus program you have to ensure the safety of your system.

    Accroding to your description, you have exculded add-ons and cleared history, but I still recommend you launch IE via the following cmd to completely disable add-ons, check the issue again (just to make sure no add-ons missed)

    iexplore.exe -extoff

    Reset IE if possible (Internet Options\Advanced\Reset, please note that you'll lose some IE settings)


    Yolanda Zhu
    TechNet Community Support

    Tuesday, January 20, 2015 2:47 AM
    Moderator

All replies

  • freeze up last for around 4 minutes after which it works for normal.

    Sounds like malware which can't find its server.  Alternatively, having a setting to check for proxy when there is none can also have this effect of an initial delay.  But 4 minutes sounds exceptional.  FWIW I would run ProcMon to try to see what is going on.


    Robert Aldwinckle
    ---

    Monday, January 19, 2015 6:24 PM
    Answerer
  • Hi George,

    I agree with Robert, it really sounds like a malware\virus infection, first, I would suggest you run a virus scan with the anti-virus program you have to ensure the safety of your system.

    Accroding to your description, you have exculded add-ons and cleared history, but I still recommend you launch IE via the following cmd to completely disable add-ons, check the issue again (just to make sure no add-ons missed)

    iexplore.exe -extoff

    Reset IE if possible (Internet Options\Advanced\Reset, please note that you'll lose some IE settings)


    Yolanda Zhu
    TechNet Community Support

    Tuesday, January 20, 2015 2:47 AM
    Moderator