Not able to access my email account on Internet Explorer RRS feed

  • Question

  • I am unable to get into my outlook/hotmail account. When I go to the log in page & try to put in my address, nothing happens. If I try the password, it looks as if a page is overlaid on top &  the password is going over the word "password". I am also having trouble with Facebook which is linked to my email address. The page seems to be partially frozen. This has been happening for the last 2 days. I have had to download Firefox & it doesn't happen on there. Has Internet Explorer been infected or compromised?
    • Edited by Jacki56 Wednesday, November 13, 2013 6:32 PM
    Wednesday, November 13, 2013 6:31 PM


  • Hi,

    Please test this issue with no add-ons mode.

    • Open Internet Explorer for the desktop.
    • Tap or click the Tools button, and then tap or click Manage add-ons.
    • Under Show, tap or click All Add-ons, and then disable all of them by tapping or clicking each one, and then selecting Disable.
    • Tap or click Close.
    •  Restart Internet Explorer and test.

    If doesn’t work, try to reset IE.

    Please refer to:

    Troubleshoot problems accessing webmail using Internet Explorer

    If problems persists, please free contact me.



    TechNet Community Support

    Thursday, November 14, 2013 9:34 AM