would you like us to repair now? I press repair 100 times it just closes with powerpoint excel and word. there is no access to any menu options in word. I am completely stuck
Instead of clicking the "Repair" button on the error message, try to perform a repair of your Office installation via Control Panel and see if that works:
https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
Make sure to select "Online Repair", instead of the "Quick Repair" to ensure everything gets fixed.
Have you ever made any changes to your system/Office recently? If issue persists after a repair, I suggest you collect the event logs to troubleshoot the problem:
Press Win + R, type "eventvwr" in the Run box, press Enter.
In the Event Viewer, expand Windows Logs -> Application, check if there is any error about Office 2016.
Regards,
Ethan Hua
Please remember to
mark the replies as an answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact
tnmff@microsoft.com.
