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help Error message stopping me open ANY microsoft Office 2016 application RRS feed

  • Question

  • suddenly started getting the Were sorry but Word has run into an error that is preventing it from working properly would you like us to repair now? I press repair 100 times it just closes with powerpoint excel and word. there is no access to any menu options in word. I am completely stuck

    it is word 2016 and windows 10

     i would be grateful for any help

    Monday, September 12, 2016 11:02 AM

Answers

  •  would you like us to repair now? I press repair 100 times it just closes with powerpoint excel and word. there is no access to any menu options in word. I am completely stuck

    Instead of clicking the "Repair" button on the error message, try to perform a repair of your Office installation via Control Panel and see if that works:

    https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    Make sure to select "Online Repair", instead of the "Quick Repair" to ensure everything gets fixed.

    Have you ever made any changes to your system/Office recently? If issue persists after a repair, I suggest you collect the event logs to troubleshoot the problem:

    Press Win + R, type "eventvwr" in the Run box, press Enter.

    In the Event Viewer, expand Windows Logs -> Application, check if there is any error about Office 2016.

    Regards,

    Ethan Hua


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    Tuesday, September 13, 2016 9:26 AM