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Dark screen and PC crash on sleep or hibernate RRS feed

  • Question

  • Hi

    Every time my DELL VOSTRO 3350 on Windows 7 Pro 64bits goes on sleep or hibernate it seems to "freeze" with a black screen (not blue).

    Sometimes it ends up with crash

    The minidump says "DRIVER_POWER_STATE_FAILURE" caused by ntoskrnl.exe

    What should I do?

    Thanks

    Monday, September 2, 2013 10:34 PM

Answers

  • Just found the issue

    It was due to the Total Mount driver

    It works now after removing the Total Mount software


    Toan Nguyen

    Monday, September 2, 2013 11:33 PM

All replies

  • Just found the issue

    It was due to the Total Mount driver

    It works now after removing the Total Mount software


    Toan Nguyen

    Monday, September 2, 2013 11:33 PM
  • Hi,

    Glad to hear that you have resolved your issue.

    Have a nice day!

    If you have any feedback on our support, please click here


    Alex Zhao
    TechNet Community Support

    Tuesday, September 3, 2013 1:34 AM