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unable to enable system restore which is greyed out - windows 7 home premium 64 bit RRS feed

  • Question

  • Have searched and searched for a solution, but I am unable to enable system restore which is greyed out under System Properties

    In brackets after the disk letter the message "(not found)" is shown - what does this mean?

    • Edited by dzséti Saturday, May 3, 2014 8:43 PM
    Saturday, May 3, 2014 8:17 PM

Answers

  • OK - you've hit the nail on the head in two respects:

    1. Yesteryday I uninstalled eRecovery from Acer which I now suspect may have been blocking the appearance of the o/s system partition (but I can't be 100% sure on this)
    2. A new C: partition appeared in the list: Acer (C:) (System) - my translation - and for this partition the system restore is NOT greyed out

    So - with your questions - I've been able to solve the issue.

    Many, many thanks!!

    • Marked as answer by dzséti Wednesday, May 7, 2014 9:42 AM
    Wednesday, May 7, 2014 9:42 AM

All replies

  • i am unsure why you have this issue but it is my best recommendation to just create a back-up on a usb.

    i do not use system restore myself. 


    iron8orn

    Saturday, May 3, 2014 9:49 PM
  • Refer the link for how to enable system restore

    http://www.windows-commandline.com/enable-disable-system-restore-service/

    Saturday, May 3, 2014 10:27 PM
  • Thanks for this - I get the message that the service isn't inastalled. Why might that be - how do I install it?

    I have looked for and found the rstrui.exe file, but when I start it I'm told that system restore is turned off ...


    (Should there be an srservice among my services - there isn't?)
    • Edited by dzséti Sunday, May 4, 2014 7:27 AM new info
    Sunday, May 4, 2014 6:30 AM
  • Hi,

    From the picture uploaded, system restore is enabled(not greyed out)? System restore is greyed out might be caused by lots of reasons, like group policy blocking, antivirus.

    We may take a check to see if the below article could help to enable system restore:

    How to enable or disable system restore in Windows 7 and Windows 8

    Besides, for the special PQSERVICE and the Acer(C:), please seek help in the manufacturer's offical website for help:

    Acer - Community/Forums
    http://community.acer.com/

    In addition, we'd better select the proper language forum for a better assistance.

    Best regards


    Michael Shao
    TechNet Community Support


    • Edited by Michael_LS Tuesday, May 6, 2014 8:59 AM
    Tuesday, May 6, 2014 8:58 AM
  • Hi,

    Thanks for the help.

    Here is a picture of the next screen showing the system restore option greyed out - sorry I didn't include it with te previous one:

    I've taken a look at the linked article and can't make changes to group policy, because Win 7 Home Premium 64 bit doesn't permit this. Making the registry changes hasn't solved the problem either and I have also checked turning off anti-virus, but without success here either.

    PQSERVICE will only restore to the very original settings when I would liek to be able simply to roll back to a previous restore point.

    Don't quite understand your point about proper language - I was born English and learnt English as my mother tongue. Can't get better assistance than in English!

    Tuesday, May 6, 2014 10:01 PM
  • Hi,

    By saying the proper language, I mean the language showed in the picture. Apologize for confusing description.

    Could you please tell which partition that you are trying to backup with? I assume the configure tab is under the Acer(C:) partition,  Where is the ACERDATA (D:) partition?

    Reference:

    http://acer.custhelp.com/app/answers/detail/a_id/55/~/why-are-there-two-hard-disk-drives,-acer-(c%3A)-and-acerdata-(d%3A),-on-my-computer%3F

    Please take a check with other partitions to see if restore system settings and previous versions of files is available.

    If the Acer(C:) is the primary partition, how could it showing not found(your first post) here? Have you made any changes of the partition?

    Best regards


    Michael Shao
    TechNet Community Support

    Wednesday, May 7, 2014 2:37 AM
  • OK - you've hit the nail on the head in two respects:

    1. Yesteryday I uninstalled eRecovery from Acer which I now suspect may have been blocking the appearance of the o/s system partition (but I can't be 100% sure on this)
    2. A new C: partition appeared in the list: Acer (C:) (System) - my translation - and for this partition the system restore is NOT greyed out

    So - with your questions - I've been able to solve the issue.

    Many, many thanks!!

    • Marked as answer by dzséti Wednesday, May 7, 2014 9:42 AM
    Wednesday, May 7, 2014 9:42 AM