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Print jobs disappear RRS feed

  • Question

  • I have a 2016 printserver sharing printers and windows 10 clients. sometimes when printing to a printer in a branch office, the printserver is in the main office, the print jobs just disappear. They don't print and they don't stay in the print queue. When you print from Word, Excel or any other application there is no error or indication that the print job didn't print. 

    Just poof, gone. Before if the printer were offline or otherwise unavailable the print job would at least stay in the print queue until whatever error or problem was cleared up.

    This is on multiple printer types, kyocera, sharp and ricoh.

    It's so very annoying.


    • Edited by jlongjr Friday, April 20, 2018 2:11 PM
    Friday, April 20, 2018 2:11 PM

All replies

  • Hi,
    Please have a try to restart printer spooler service on printer server and client, then see if the same problem happens again.
    Best regards, 
    Wendy

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    • Proposed as answer by Wendy Jiang Thursday, April 26, 2018 7:35 AM
    Monday, April 23, 2018 7:08 AM