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Outlook - Emails changing to "UnRead" RRS feed

  • Question

  • When opening emails, previous emails in the string or with the same subject line automatically change to unread.  Is there a way to prevent this?
    Wednesday, August 28, 2019 11:34 AM

All replies

  • Hi,

    In this situation, please try exiting Outlook desktop client and see if the issue can be reproduced on the web mail. Is this a problem that has only recently occurred? If so, what specific operations did you do before this problem occurred?

    It seems that your data file may be corrupted, so if you are using a PST file, try repairing the data file; And if you are using an .OST file as your default data file, try recreating the .OST file.

    If the issue continues, please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.

    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, August 29, 2019 7:39 AM
  • Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, September 2, 2019 9:51 AM