Cannot copy text from Word to Outlook. It looks corrupted. RRS feed

  • Question

  • A template sg_techpubs_word_template_1.3.7.dotm created by user, is causing the issue, while he tries to copy data from this file to Outlook 2010, to email some information.

    Same activity done from a completely new document is ok- pasting from word to outlook works fine.

    Just with this template- even changing the font from the current into another does not resolve the issue.

    The word file font is Helvetica.

    Once copied data from the word file, pasted in Outlook with destination theme, changing the fonts in Outlook email does not resolve the issue.

    Any help will be great!




    Tuesday, June 23, 2015 7:30 PM

All replies

  • Hi,

    Open the .dotm by "Open and Repair" in Word, then try to copy and paste to Outlook, check if the issue persists.

    You may also create a new template if Word prompts you to.


    Melon Chen
    TechNet Community Support

    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, June 24, 2015 6:57 AM
  • Hi Melon,

    Thanks for your reply.

    I tried opening the file by "Open and Repair" in Word, later tried to save it the same way.

    Both times, while trying to paste the contents in Outlook, gives me same error or showing garbage content.




    Wednesday, June 24, 2015 7:33 PM