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blue dump issue RRS feed

  • Question

  • Dear Team,

    My user  getting blue dump issue 2 or 3 time in day . i have updated windows patches.

    Please suggest 

    Wednesday, October 12, 2016 9:47 AM

Answers

  • Hi kashiram prakas sawant.

    You have to upload the DMP file created during the bugcheck to your OneDrive, make it publicly accessible and post the URL here, so we can analyze it and try to suggest you a way to solve this problem.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Wednesday, October 12, 2016 8:25 PM
  • Hi,

    In general, blue screen issue is related to driver and software conflict, please recall carefully what you have done before BSOD firstly occurred, try roll back previous operations to see if can fix problem.

    If it’s hard to roll back, I suggest to execute a clean boot at first, then update driver form the manufacturer website, also, keep system is up to date, check for updates in update & security settings.

    Finally, system will generate the dump files when BSOD occurred, it can help us diagnose problem, Microsoft has an useful tool called WinDbg can analyze these dump files, kindly check the following link for assistance.

    Debugging Tools for Windows (WinDbg, KD, CDB, NTSD)

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff551063(v=vs.85).aspx

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 13, 2016 9:30 AM

All replies

  • Hi kashiram prakas sawant.

    You have to upload the DMP file created during the bugcheck to your OneDrive, make it publicly accessible and post the URL here, so we can analyze it and try to suggest you a way to solve this problem.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Wednesday, October 12, 2016 8:25 PM
  • Hi,

    In general, blue screen issue is related to driver and software conflict, please recall carefully what you have done before BSOD firstly occurred, try roll back previous operations to see if can fix problem.

    If it’s hard to roll back, I suggest to execute a clean boot at first, then update driver form the manufacturer website, also, keep system is up to date, check for updates in update & security settings.

    Finally, system will generate the dump files when BSOD occurred, it can help us diagnose problem, Microsoft has an useful tool called WinDbg can analyze these dump files, kindly check the following link for assistance.

    Debugging Tools for Windows (WinDbg, KD, CDB, NTSD)

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff551063(v=vs.85).aspx

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 13, 2016 9:30 AM
  • Hi,

    We haven’t heard from you for a couple of days, have you solved the problem? We are looking forward to your good news.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 18, 2016 7:48 AM