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PC can't download window update from WSUS Server RRS feed

  • Question

  • Hi everyone,

    Recently, all of our company window 7 PC are having issue downloading window update from wsus server.

    When i check on one of the pc windowupdate.log, it has below error message:-

    Report 80244019 - Automaticupdatewuapp failure content download error: download failed.

    Any advise as to what i should troubleshoot? is it wsus server have problem? where should i navigate the problem?

    Please help.

    Thanks!

    Tuesday, December 24, 2019 11:28 AM

All replies

  • Hi, Can you try to reset Windows Update components in the client side:https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-resources

    "Vote or mark as answer if you think useful" "Marquer comme réponse les réponses qui ont résolu votre problème"

    Tuesday, December 24, 2019 1:00 PM
  • Hi,

    Try do this on one workstation and you can see if after that downloads and update start working it's mean workstation problem

    net stop bits
    net stop wuauserv
    net stop appidsvc
    net stop cryptsvc
    
    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
    
    rmdir %systemroot%\SoftwareDistribution /S /Q
    rmdir %systemroot%\system32\catroot2 /S /Q
    
    sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
    sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
    
    cd /d %windir%\system32
    
    regsvr32.exe /s atl.dll
    regsvr32.exe /s urlmon.dll
    regsvr32.exe /s mshtml.dll
    regsvr32.exe /s shdocvw.dll
    regsvr32.exe /s browseui.dll
    regsvr32.exe /s jscript.dll
    regsvr32.exe /s vbscript.dll
    regsvr32.exe /s scrrun.dll
    regsvr32.exe /s msxml.dll
    regsvr32.exe /s msxml3.dll
    regsvr32.exe /s msxml6.dll
    regsvr32.exe /s actxprxy.dll
    regsvr32.exe /s softpub.dll
    regsvr32.exe /s wintrust.dll
    regsvr32.exe /s dssenh.dll
    regsvr32.exe /s rsaenh.dll
    regsvr32.exe /s gpkcsp.dll
    regsvr32.exe /s sccbase.dll
    regsvr32.exe /s slbcsp.dll
    regsvr32.exe /s cryptdlg.dll
    regsvr32.exe /s oleaut32.dll
    regsvr32.exe /s ole32.dll
    regsvr32.exe /s shell32.dll
    regsvr32.exe /s initpki.dll
    regsvr32.exe /s wuapi.dll
    regsvr32.exe /s wuaueng.dll
    regsvr32.exe /s wuaueng1.dll
    regsvr32.exe /s wucltui.dll
    regsvr32.exe /s wups.dll
    regsvr32.exe /s wups2.dll
    regsvr32.exe /s wuweb.dll
    regsvr32.exe /s qmgr.dll
    regsvr32.exe /s qmgrprxy.dll
    regsvr32.exe /s wucltux.dll
    regsvr32.exe /s muweb.dll
    regsvr32.exe /s wuwebv.dll
    
    netsh winsock reset
    netsh winsock reset proxy
    
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc
    

    thank you

    Tuesday, December 24, 2019 8:23 PM
  • Hi Min777,
      

    If your clients are located in a domain environment, the clients will receive the WSUS configuration information by receiving Group Policy, then check the configuration of the following Group Policy:
      

    • Windows Components > Windows Update > [Specify intranet Microsoft update service location]
      Please check if the intranet server you entered is the FDQN and port number of the WSUS server.
      For example, "http://wsusserver.mydomain.local:8530".
        

    If your clients are in a workgroup environment, the clients will obtain the WSUS configuration information through the registry, then check the configuration of the following key values:
       

    • [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
      Please check WUServer WUStatusServer fill in the FQDN and port number of the WSUS server, or the IP and port number.
      For example, "http://10.1.1.51:8530".
         

    Reply back with the results would be happy to help.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, December 25, 2019 2:03 AM
  • Wednesday, December 25, 2019 10:47 AM
  • Hi,

    Try do this on one workstation and you can see if after that downloads and update start working it's mean workstation problem

    net stop bits
    net stop wuauserv
    net stop appidsvc
    net stop cryptsvc
    
    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
    
    rmdir %systemroot%\SoftwareDistribution /S /Q
    rmdir %systemroot%\system32\catroot2 /S /Q
    
    sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
    sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
    
    cd /d %windir%\system32
    
    regsvr32.exe /s atl.dll
    regsvr32.exe /s urlmon.dll
    regsvr32.exe /s mshtml.dll
    regsvr32.exe /s shdocvw.dll
    regsvr32.exe /s browseui.dll
    regsvr32.exe /s jscript.dll
    regsvr32.exe /s vbscript.dll
    regsvr32.exe /s scrrun.dll
    regsvr32.exe /s msxml.dll
    regsvr32.exe /s msxml3.dll
    regsvr32.exe /s msxml6.dll
    regsvr32.exe /s actxprxy.dll
    regsvr32.exe /s softpub.dll
    regsvr32.exe /s wintrust.dll
    regsvr32.exe /s dssenh.dll
    regsvr32.exe /s rsaenh.dll
    regsvr32.exe /s gpkcsp.dll
    regsvr32.exe /s sccbase.dll
    regsvr32.exe /s slbcsp.dll
    regsvr32.exe /s cryptdlg.dll
    regsvr32.exe /s oleaut32.dll
    regsvr32.exe /s ole32.dll
    regsvr32.exe /s shell32.dll
    regsvr32.exe /s initpki.dll
    regsvr32.exe /s wuapi.dll
    regsvr32.exe /s wuaueng.dll
    regsvr32.exe /s wuaueng1.dll
    regsvr32.exe /s wucltui.dll
    regsvr32.exe /s wups.dll
    regsvr32.exe /s wups2.dll
    regsvr32.exe /s wuweb.dll
    regsvr32.exe /s qmgr.dll
    regsvr32.exe /s qmgrprxy.dll
    regsvr32.exe /s wucltux.dll
    regsvr32.exe /s muweb.dll
    regsvr32.exe /s wuwebv.dll
    
    netsh winsock reset
    netsh winsock reset proxy
    
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc

    thank you

    Tried this before, and PC still having the same issue..

    Thursday, December 26, 2019 3:03 AM
  • Hi Min777,
      

    If your clients are located in a domain environment, the clients will receive the WSUS configuration information by receiving Group Policy, then check the configuration of the following Group Policy:
      

    • Windows Components > Windows Update > [Specify intranet Microsoft update service location]
      Please check if the intranet server you entered is the FDQN and port number of the WSUS server.
      For example, "http://wsusserver.mydomain.local:8530".
        

    If your clients are in a workgroup environment, the clients will obtain the WSUS configuration information through the registry, then check the configuration of the following key values:
       

    • [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
      Please check WUServer WUStatusServer fill in the FQDN and port number of the WSUS server, or the IP and port number.
      For example, "http://10.1.1.51:8530".
         

    Reply back with the results would be happy to help.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Hi, yes all pc is domain joined, and previously they have been able to download wsus update from wsus server through port 8531 without problem, just recently, only window 7 pc having problem..

    from Client PC (With Problem), i'm able to telnet wsus server with port 8531, but can't access through web browser..

    any idea?

    thanks!

    Thursday, December 26, 2019 3:10 AM
  • Followup the given steps in this guidance,

    https://gallery.technet.microsoft.com/Troubleshooting-WSUS-d63da113?redir=0

    Hi, thanks for the guideline, i have followed the guideline and everything mentioned in the article is in place on my wsus server. except that we only use https only.
    Thursday, December 26, 2019 5:58 AM
  • from Client PC (With Problem), i'm able to telnet wsus server with port 8531, but can't access through web browser..

    Has the certificate used for SSL connection encryption been added to the client's "Trusted Root Certification Authorities" directory? 
      

    Regards,
    Yic


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, December 27, 2019 1:24 AM
  • from Client PC (With Problem), i'm able to telnet wsus server with port 8531, but can't access through web browser..

    Has the certificate used for SSL connection encryption been added to the client's "Trusted Root Certification Authorities" directory? 
      

    Regards,
    Yic


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Hi Yic,

    Yes, I checked mmc in the PC with problem, there's SSL certificate in the trusted root certification authorities.

    Friday, December 27, 2019 7:05 AM
  • Hi Min,
       

    Please determine if you have SSL enabled only for the web pages of the following WSUS administration sites:
      

    • ClientWebService
    • DssAuthWebService
    • ServerSyncWebService
    • SimpleAuthWebService
         

    In addition, please do not enable SSL for other web pages and main sites.
    Reply back with the results would be happy to help.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, December 27, 2019 8:49 AM
  • Hi Yic,

    Thanks for your swift respond, did you mean to check the web pages in IIS of the WSUS Server?

    If yes, then all web services in WSUS Server IIS, the SSL setting did not require SSL and client certificate is selected ignore.

    Thanks!

    Friday, December 27, 2019 9:50 AM
  • Hi ,

    Could you tell me please your version of WSUS?

    thank you

    Friday, December 27, 2019 2:36 PM
  • Hi Min,
      

    Sorry I didn't express clearly.
    If you need to enable SSL access to your WSUS site, you need to enable SSL on those pages I mentioned:
      

    • ClientWebService
      DssAuthWebService
      ServerSyncWebService
      SimpleAuthWebService
         

    and:
        

    • ApiRemoting30
         

    The opening method can refer to the following snapshot:
       


       

    If you have questions about how to enable SSL configuration, you can refer to the steps mentioned in this article: "Enabling SSL on Windows Server Update Services."
       
    * Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
       

    Hope the above can help you.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, December 30, 2019 1:38 AM
  • Hi ,

    Could you tell me please your version of WSUS?

    thank you

    Hi Mooner09, it is version 6.3.9600
    Monday, December 30, 2019 3:49 AM
  • Hi Min,
      

    Sorry I didn't express clearly.
    If you need to enable SSL access to your WSUS site, you need to enable SSL on those pages I mentioned:
      

    • ClientWebService
      DssAuthWebService
      ServerSyncWebService
      SimpleAuthWebService
         

    and:
        

    • ApiRemoting30
         

    The opening method can refer to the following snapshot:
       


       

    If you have questions about how to enable SSL configuration, you can refer to the steps mentioned in this article: "Enabling SSL on Windows Server Update Services."
       
    * Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
       

    Hope the above can help you.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Hi Yic,

    Not sure if this is the correct direction we heading, because other PC that is window 10 are not having any issue downloading the window update.

    Monday, December 30, 2019 3:52 AM
  • Hi Min,
       

    The 0x80244019 error means a 404 error for HTTP, which happens when some resources cannot be found. If we first rule out issues that are not SSL, consider the following checks:
       

    1. On the Win7 client where 80244019 appears, you can find the location of the problem by retrieving 80244019 in WindowsUpdate.log. 
    2. Usually, the context of these locations should include a record of obtaining some update files, but an error occurs because it is not available. Please consider checking that these mentioned files are actually stored in the content folder of the WSUS server.
    3. You can also try decline these problematic updates in the WSUS console and re-approve.
    4. There may also be problems caused by other reasons, refer to the explanation from Lawrence in this thread.
         

    Hope the above can help you.
      

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, December 30, 2019 7:49 AM
  • Hi Min,
       

    The 0x80244019 error means a 404 error for HTTP, which happens when some resources cannot be found. If we first rule out issues that are not SSL, consider the following checks:
       

    1. On the Win7 client where 80244019 appears, you can find the location of the problem by retrieving 80244019 in WindowsUpdate.log. 
    2. Usually, the context of these locations should include a record of obtaining some update files, but an error occurs because it is not available. Please consider checking that these mentioned files are actually stored in the content folder of the WSUS server.
    3. You can also try decline these problematic updates in the WSUS console and re-approve.
    4. There may also be problems caused by other reasons, refer to the explanation from Lawrence in this thread.
         

    Hope the above can help you.
      

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Hi Yic,

    Thanks for the feedback,for item no3, how can i decline the problematic window update?

    I selected the window update in wsus console, and when i click on the declide button, below alert appears.




    here are the windowupdate.log captured.


    2019-12-30    17:54:22:299     804    324c    Report    REPORT EVENT: {8E1D6878-9084-49A2-926D-335540327F28}    2019-12-30 17:54:03:244+0800    1    161    101    {ECAF8036-92F9-4F9F-8C20-CC4E381E9CDC}    202    80244019    AutomaticUpdatesWuApp    Failure    Content Download    Error: Download failed.
    2019-12-30    17:54:22:299     804    2474    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {60B27BA6-FB23-4DE2-A63F-470DE896A211}]
    2019-12-30    17:54:22:299     804    2474    AU      # 5 updates detected
    2019-12-30    17:54:22:299     804    324c    Report    REPORT EVENT: {84B570D6-A25B-4839-80F3-1D8E44326EC5}    2019-12-30 17:54:03:861+0800    1    161    101    {1B9EA75E-B216-4B3C-AF63-2A03FE2800FF}    200    80244019    AutomaticUpdatesWuApp    Failure    Content Download    Error: Download failed.
    2019-12-30    17:54:22:300     804    2474    AU    #########
    2019-12-30    17:54:22:300     804    2474    AU    ##  END  ##  AU: Search for updates [CallId = {60B27BA6-FB23-4DE2-A63F-470DE896A211}]
    2019-12-30    17:54:22:300     804    2474    AU    #############
    2019-12-30    17:54:22:300     804    2474    AU    Featured notifications is disabled.
    2019-12-30    17:54:22:301     804    2474    AU    Successfully wrote event for AU health state:0
    2019-12-30    17:54:22:303     804    2474    AU    Successfully wrote event for AU health state:0
    2019-12-30    17:54:22:305     804    1118    AU    Getting featured update notifications.  fIncludeDismissed = true
    2019-12-30    17:54:22:305     804    1118    AU    No featured updates available.
    2019-12-30    17:54:22:306     804    324c    Report    WARNING: CWERReporter finishing event handling with error = 800700a1
    2019-12-30    17:54:22:306     804    324c    Report    REPORT EVENT: {8E1D6878-9084-49A2-926D-335540327F28}    2019-12-30 17:54:03:244+0800    1    161    101    {ECAF8036-92F9-4F9F-8C20-CC4E381E9CDC}    202    80244019    AutomaticUpdatesWuApp    Failure    Content Download    Error: Download failed.
    2019-12-30    17:54:22:306     804    324c    Report    REPORT EVENT: {84B570D6-A25B-4839-80F3-1D8E44326EC5}    2019-12-30 17:54:03:861+0800    1    161    101    {1B9EA75E-B216-4B3C-AF63-2A03FE2800FF}    200    80244019    AutomaticUpdatesWuApp    Failure    Content Download    Error: Download failed.
    2019-12-30    17:54:22:312     804    324c    Report    WARNING: CWERReporter finishing event handling with error = 800700a1
    2019-12-30    17:54:22:312     804    324c    Report    REPORT EVENT: {8E1D6878-9084-49A2-926D-335540327F28}    2019-12-30 17:54:03:244+0800    1    161    101    {ECAF8036-92F9-4F9F-8C20-CC4E381E9CDC}    202    80244019    AutomaticUpdatesWuApp    Failure    Content Download    Error: Download failed.
    2019-12-30    17:54:22:312     804    324c    Report    REPORT EVENT: {84B570D6-A25B-4839-80F3-1D8E44326EC5}    2019-12-30 17:54:03:861+0800    1    161    101    {1B9EA75E-B216-4B3C-AF63-2A03FE2800FF}    200    80244019    AutomaticUpdatesWuApp    Failure    Content Download    Error: Download failed.
    2019-12-30    17:54:22:319     804    324c    Report    WARNING: CWERReporter finishing event handling with error = 800700a1
    2019-12-30    17:54:22:329     804    324c    Report    Uploading 32 events using cached cookie, reporting URL = http://dc04/ReportingWebService/ReportingWebService.asmx
    2019-12-30    17:54:22:336     804    324c    Report    Reporter successfully uploaded 32 events.

    Kindly advise.

    Thanks.!

    Monday, December 30, 2019 10:30 AM
  • I selected the window update in wsus console, and when i click on the declide button, below alert appears.

    Please clicking "Yes" in the window will decline the update.
    And than, you can then filter the "Approval" attribute to "Declined" in the update view of the WSUS console, find KB4525233, and re-approve.
      

    Reply back with the results would be happy to help.
      

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, December 31, 2019 1:27 AM
  • I selected the window update in wsus console, and when i click on the declide button, below alert appears.

    Please clicking "Yes" in the window will decline the update.
    And than, you can then filter the "Approval" attribute to "Declined" in the update view of the WSUS console, find KB4525233, and re-approve.
      

    Reply back with the results would be happy to help.
      

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Hi Yic,

    Thanks for your feedback, i tried declined the update then reapproved it, afterward in the client pc i tried redownload the window update, but it is still showing same error message.

    Hmm,...any idea where i can check if the window update is re-download successfully?

    Thanks.

    Tuesday, December 31, 2019 10:47 AM
  • you can import this update KB4525233 from Microsoft catalog 

    Click on USUS Updates and from Right side hits Import Updates after that in IE catalog.update.microsoft.com search you update KB4525233 and click Add and Import after that you will know exactly what uploaded successfully 

    thank you

    Tuesday, December 31, 2019 2:46 PM
  • Hi Min,
       

    Please consider running "regedit" on the WSUS server and navigating to the following location in the Registry Editor:
       

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup
         

    Check if the address configured by "ContentDir" is canonical, don't lack the necessary colons and slashes. 
       


       

    Then navigate to IIS-WSUS Administration-Content-Advanced Settings. Notice the value of 'Physical Path' and don't lack the necessary colons and slashes. 
       


         

    If these values are inconsistent or abnormal, it may cause the update file to fail to download.
    Reply back with the results would be happy to help.
      

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, January 1, 2020 2:59 AM
  • Hi Yic,

    I checked the mentioned path, it look tallied:-

    Regedit of WSUS Server

    IIS:-

    Thursday, January 2, 2020 5:45 AM
  • Hi everyone,

    any idea where i can further troubleshoot on this?

    I'm able to download the .cab file from client PC through browser that it using port 80.

    thanks!

    Saturday, January 4, 2020 4:36 PM
  • I'm able to download the .cab file from client PC through browser that it using port 80.

    On WSUS 6.2 and later (at least Windows Server 2012 ), port 8530 for HTTP and 8531 for HTTPS are used.
    If the port number is changed to 80 after the WSUS configuration is completed, this may be the cause of the fault. If the conditions work, consider adjusting the port number of WSUS to 8530.
       

    Hope the above can help you.
       

    Regards,
    Yic


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, January 6, 2020 1:25 AM
  • Hi Yic,

    Thanks for your feedback.

    The weird part is pc that are OS window 10 doesnt have this problem, and the OS window 10 PC cant telnet 8530 as well. 

    This means it shouldn't be port number 80 problem right? because our OS Window 10 PC is able to download window update, in the wsus console it is showing 100% for all OS 10 pc.

    Thanks for your help Yic, but look like we are going back to the starting point.

    Monday, January 6, 2020 8:27 AM