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blue screen error windows 7 RRS feed

  • Question

  • following are the details of the blue screen error. I am facing this problem from the past 1 year. I have tried fromatting my system this could also not solve the problem. I get this error on windows vista home basic edition and also on windows 7 professional. I am facing this problem since i changed my RAM. but when i work with safe mode i dont face this problem please help ASAP.

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.256.48

    Locale ID: 16393

    Additional information about the problem:

    BCCode: 1000008e

    BCP1: C0000005

    BCP2: 82A8C1EE

    BCP3: ABED29B0

    BCP4: 00000000

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Files that help describe the problem:

    C:\Windows\Minidump\060610-19047-01.dmp

    C:\Users\Ashok\AppData\Local\Temp\WER-49670-0.sysdata.xml

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    C:\Windows\system32\en-US\erofflps.txt

    Sunday, June 6, 2010 2:17 PM

Answers

  • Hi,

     

    I would like to suggest you update the BIOS and the hardware drivers for Windows 7 first.

     

    If the issue persists, would you please upload the minidump files to SkyDrive as Andre.Ziegler suggested for our further research?

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

     


    Arthur Li - MSFT
    Tuesday, June 8, 2010 2:02 AM

All replies

  • Hi,

    you're getting the following BSOD:

    Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

    The KERNEL_MODE_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000008E. This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.

    Please upload the file C:\Windows\Minidump\060610-19047-01.dmp to your SkyDrive and post a link here.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, June 6, 2010 10:38 PM
  • Hi,

     

    I would like to suggest you update the BIOS and the hardware drivers for Windows 7 first.

     

    If the issue persists, would you please upload the minidump files to SkyDrive as Andre.Ziegler suggested for our further research?

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

     


    Arthur Li - MSFT
    Tuesday, June 8, 2010 2:02 AM