creators upgrade failed if you have older Symantec Antivirus


  • hi all,

    we have Symantec Antivirus 12.1.6 RU6 and Creators Upgrade failed. Does anybody know a Micrsoft Workaround without Upgrade to Symantec Antivirus 14.x.x.

    If we upgrade to 12.1.7. RU7 with deinstall RU6 it works, but we can't deinstall RU6! We can only update to RU7 without deinstall.

    I think MS check if exist file or registry or anything...


    Wednesday, April 19, 2017 1:27 PM


  • Most likely it is due to compatibility issue and it is better to discuss this with Symantec.

    It is always recommended to use the latest version of Anti-Virus software.

    • Marked as answer by -- Chris -- Thursday, April 20, 2017 11:41 AM
    Wednesday, April 19, 2017 2:18 PM