how do I get a new scan code when loading the Authenticator to a new phone RRS feed

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  • Hi JeffNsib,

    Work or school account? or Microsoft account?

    Work or school account only can add to one device, not support add that account to multiple devices.

    If you want to add Microsoft account to multiple devices, you can use the same QR to add it.

    Best regards,

    Jason Ye

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    Tuesday, March 27, 2018 9:20 AM
  • Actually, for personal Microsoft accounts (MSA) we recommend simply adding the account from directly within the app! This sets up the account for passwordless phone sign-in, AND push notification second-factor verification, AND OTP code all at once, while scanning the QR code from only gives you the OTP code. 

    For Work or School accounts, try reaching If your organization uses the cloud version of AzureMFA, that should take you directly to your security verification setup page. 

    Hope this helps! 

    Wednesday, April 4, 2018 7:28 PM