Firefox

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  The error message is not from firefox but your OS.  I would start by re-installing your video driver and if you continue to crash re-installing Firefox

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  Wanikiya and Dyami--Team Zigzag

  • Proposed as answer by Kate LiMicrosoft employee Thursday, August 13, 2015 1:06 PM

  Sunday, August 9, 2015 3:35 PM
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  Hi

  Did you already have latest video driver as ZigZag3143x suggested?

  Download the latest version of Mozilla to test

  If this issue only persist at Mozilla I suggest contact their support

  https://support.mozilla.org/en-US/questions/1015387

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  Andy Nugraha

  TechNet Community Support

  

  Tuesday, August 11, 2015 3:10 AM
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  Thank you Andy - but I don't know where that driver is - so I have not tried that.  For a minute or two today Firefox opened, but when I tried to get my email from there - it crashed again and kept doing the same thing with the same message saying it had stopped and recovered.  Can you tell me where I would find that driver?

  Tuesday, August 11, 2015 4:31 AM
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  Hi,

  You'd better check the model of Graphics Card that you are using. Such as, ATI HD3870 or NIVIDA GTX 650. Then go to their Official website and find the driver that released for Windows 10.

  Regards,

  George Zhao

  Forum Support

  • Proposed as answer by Kate LiMicrosoft employee Thursday, August 13, 2015 1:06 PM
  • Marked as answer by MeipoXuMicrosoft contingent staff Wednesday, August 19, 2015 9:11 AM

  Tuesday, August 11, 2015 7:30 AM