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Stop error 3b Windows 7 Virtual Machine Vmware vsphere--WILL PAY FOR RESOLUTION RRS feed

Answers

  • Hi,

    I fully understand the inconvenience you have encountered. Please be sure that we will always here to help you till we get this fixed.

    Please let us know more details about the issue, such as when and how the issue occurred?

    You may install a new windows 7 on virtual machine with VMware and see if you get the same error.

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    For the current issue, we can try the following steps to troubleshoot it.

    1. Upgrade Vmware vsphere.

    2. Update to the latest virtual hardware version. 

    Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the minidump (C:\Windows\Minidump folder ) and the MSInfo32 (Local Disk (C :) \Program Files\Common Files\Microsoft Shared\MSInfo) to a public folder and share the URLs with us. I will be glad to assist you to analysis the data.

    Meanwhile, I would like to suggest you contact VMware forum.

    https://communities.vmware.com/community/

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, October 21, 2013 3:23 PM
    Thursday, October 10, 2013 10:55 AM

All replies

  • IRISIT

    Can you upload a couple of samples of the DMP files from one machine to Skydrive (or a file sharing service like rapidshare)?

    Happy to take a look.


    Wanikiya & Dyami--Team Zigzag

    Wednesday, October 9, 2013 4:33 AM
  • Hi,

    I fully understand the inconvenience you have encountered. Please be sure that we will always here to help you till we get this fixed.

    Please let us know more details about the issue, such as when and how the issue occurred?

    You may install a new windows 7 on virtual machine with VMware and see if you get the same error.

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    For the current issue, we can try the following steps to troubleshoot it.

    1. Upgrade Vmware vsphere.

    2. Update to the latest virtual hardware version. 

    Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the minidump (C:\Windows\Minidump folder ) and the MSInfo32 (Local Disk (C :) \Program Files\Common Files\Microsoft Shared\MSInfo) to a public folder and share the URLs with us. I will be glad to assist you to analysis the data.

    Meanwhile, I would like to suggest you contact VMware forum.

    https://communities.vmware.com/community/

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, October 21, 2013 3:23 PM
    Thursday, October 10, 2013 10:55 AM
  • Hi IRISIT,

    Any update?

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    Tuesday, October 15, 2013 3:15 AM
  • BD

    The thread starter edited his post 12 hours later and removed the details.  I doubt he will be back


    Wanikiya & Dyami--Team Zigzag

    Tuesday, October 15, 2013 3:22 AM