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Volume License asking for activation... RRS feed

  • Question

  • Hi, 

    Our users keep experiencing an issue where the Office apps stop working and require activation.  So far the only resolution we have found is to reinstall from image downloaded from VLSC.  Is there a better fix for this?

    Thanks in advance,

    Brad

    Thursday, August 13, 2015 4:43 PM

Answers

  • Hi,

    Regarding of the issue, please provide us more information to assist you better.

    • Which version Of Office do you use? Office 2013 or Office 2016 for mac.
    • How did you activate the Office via Volume License? KMS or MAK?
    • Was there any error message?

    As far as I know, the Volume Licensing customers will be able to download Office 2016 for Mac from their Volume Licensing Service Center in early August. If you use Office 2016 for Mac, I recommend you give a call to Volume Licensing Service Center and they'll help you re-activate Office 2016 for Mac

    https://www.microsoft.com/Licensing/servicecenter/Help/Contact.aspx

    If you use Office 2013, please try to use the following methods:

    Use the Office Software Protection Platform script (ospp.vbs) to check the states of Volume License first.

    You can then run ospp.vbs /ddescr together with the error code to see the text of the error message. The text will help you better understand the issue and what to do to fix it.

    Another way to obtain an error code is to run ospp.vbs /act on the client computer to manually activate Office. If activation fails, an error code will be shown.

    Reference:

    https://technet.microsoft.com/en-us/library/ee624355.aspx

    https://technet.microsoft.com/en-us/library/Ee624350.aspx?f=255&MSPPError=-2147217396

    If you have any update, I'm glad to help and follow up your reply.

    Regards,

    George Zhao
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    • Proposed as answer by George123345 Monday, August 24, 2015 7:00 AM
    • Marked as answer by George123345 Wednesday, September 2, 2015 6:20 AM
    Friday, August 14, 2015 6:26 AM

All replies

  • Hi,

    Regarding of the issue, please provide us more information to assist you better.

    • Which version Of Office do you use? Office 2013 or Office 2016 for mac.
    • How did you activate the Office via Volume License? KMS or MAK?
    • Was there any error message?

    As far as I know, the Volume Licensing customers will be able to download Office 2016 for Mac from their Volume Licensing Service Center in early August. If you use Office 2016 for Mac, I recommend you give a call to Volume Licensing Service Center and they'll help you re-activate Office 2016 for Mac

    https://www.microsoft.com/Licensing/servicecenter/Help/Contact.aspx

    If you use Office 2013, please try to use the following methods:

    Use the Office Software Protection Platform script (ospp.vbs) to check the states of Volume License first.

    You can then run ospp.vbs /ddescr together with the error code to see the text of the error message. The text will help you better understand the issue and what to do to fix it.

    Another way to obtain an error code is to run ospp.vbs /act on the client computer to manually activate Office. If activation fails, an error code will be shown.

    Reference:

    https://technet.microsoft.com/en-us/library/ee624355.aspx

    https://technet.microsoft.com/en-us/library/Ee624350.aspx?f=255&MSPPError=-2147217396

    If you have any update, I'm glad to help and follow up your reply.

    Regards,

    George Zhao
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    • Proposed as answer by George123345 Monday, August 24, 2015 7:00 AM
    • Marked as answer by George123345 Wednesday, September 2, 2015 6:20 AM
    Friday, August 14, 2015 6:26 AM
    • There is no Office 2013 for Mac OSX.
    • Office 2016 Volume License version for Mac OSX from MVLS does not require a key or MAK or KMS activation.
    • Mac OSX is not Windows, so vbscript does not apply.

    We are experiencing the same issue - our Mac OSX users of Office 2016 keep getting asked to activate the MVLS version of Office 2016.


    • Edited by Paul_f__ Tuesday, October 13, 2015 11:50 AM
    Tuesday, October 13, 2015 11:49 AM
  • Have the same issue with a VL copy of Office 2016 for Mac - Volume license installation is now requesting activation - have you had any luck ?
    Wednesday, October 14, 2015 3:46 PM
  • I'm also having the same issue, uninstalling and reinstalling does not seem to solve the issue. Tried every available version/update on various macs to no avail. This is becoming a serious issue. 
    Thursday, October 15, 2015 8:02 AM
  • We were experiencing the same issue the morning.  It appears that for whatever reason, the V2 licensing plist file was missing.

    Check for the existence of /Library/Preferences/com.microsoft.office.licensingV2.plist

    This stores the volume license key.  You may need to copy it from a working install to the affected machine.  Note this is in the root/system Library folder, not the individual user's Library.

    • Proposed as answer by pmposse Friday, November 20, 2015 12:07 PM
    Thursday, October 15, 2015 4:39 PM
  • This solved my issue. Seems to be a problem with installing on El Capitan 10.11.2 as my VL installer worked fine when installing on a machine running 10.11.1.
    Thursday, December 10, 2015 3:08 PM
  • Unfortunately this doesn't work.  All the apps still have the little bar saying "Activate Office to create and edit" and then want you to buy it or sign in to an account that has bought it.  The only fix is removal and re-install.

    No idea why this is happening on clone, and only in about 50% of instances.  However, it does seem to be a new issue, so I'm kinda banking that one of the updates in the last 3 weeks caused this problem which is now preventing cloning systems.  In which case, this is a serious impact to our workflow and will cost us a ton of time manually installing and updating Office on every system we deploy.  If MS actually changed the licensing to prevent cloning, that's a massive backhand to IT everywhere.

    Friday, May 20, 2016 11:25 PM
  • The problem has nothing to do with which version of the OS you're running. I've observed it in Yosemite, and several subversions of El Capitan.

    The problem is caused when two conditions are met:  the user must have Outlook365 as his/her email system, and he/she must attempt to SIGN IN to any other component of Office. Unfortunately, When you run any component for the first time, you get a window with a HUGE Sign In button, and an itty-bitty teeny tiny fine print "Skip this step"  link at the bottom of the window (it's not even a button just a link!)  Clients click the sign in button, are walked through creation of a Microsoft Account – which then realizes the client doesn't have a license for Office 365, and disables the Existing VL Office 2016. If you are already past that point, and click the login in the upper left of the New Document window, the same problem occurs.

    As you noted, the only fix so far is to uninstall and reinstall. 

    I work at a major University with a Faculty and Staff numbering nearly 3000.  We've been using Office 2016 without a hitch for a year – until we began transitioning staff members to Outlook365.  ONLY people who've been migrated to Outlook365 develop this issue.  That's where the problem began. Microsoft needs to fix this, or my full-time job will be uninstalling and reinstalling MS Office!

    Tuesday, August 16, 2016 1:00 PM
  • On the OSX Office 2016 ISO from MVLS there is a package called 'Microsoft_Office_2016_VL_Serializer.pkg'

    If you install this on Macs that are asking for activation, it will reapply the VL.

    I'm considering getting them to automatically install at every boot.




    • Edited by Paul_f__ Wednesday, September 14, 2016 3:24 PM
    • Proposed as answer by Brandon211 Wednesday, May 30, 2018 11:09 PM
    Wednesday, September 14, 2016 3:23 PM