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|Unable to send email to Outlook.com RRS feed

  • Question

  • Hi to all.

    I'm facing a strange issue....

    From our payroll program every month we send the Receipt of Payroll Payments in all of our users.

    I'm able to send email of course in our internalmails, Gmail and yahoo but i can't send email in outlook.com

    Below you will see what me send connector show when i try to send emain first in Outlook.com and second from Gmail

    Can anyone understand what is going on???

    Thanks and regards.....

    2019-06-10T12:45:34.579Z,Internet Out,08D6EB101DEA08CE,0,,104.47.0.33:25,*,,attempting to connect
    2019-06-10T12:45:34.673Z,Internet Out,08D6EB101DEA08CE,1,192.168.1.4:39670,104.47.0.33:25,+,,
    2019-06-10T12:45:34.766Z,Internet Out,08D6EB101DEA08CE,2,192.168.1.4:39670,104.47.0.33:25,<,"220 HE1EUR01FT048.mail.protection.outlook.com Microsoft ESMTP MAIL Service ready at Mon, 10 Jun 2019 12:48:27 +0000",
    2019-06-10T12:45:34.766Z,Internet Out,08D6EB101DEA08CE,3,192.168.1.4:39670,104.47.0.33:25,>,EHLO Exchangesrv.My.Domain.gr,
    2019-06-10T12:45:34.860Z,Internet Out,08D6EB101DEA08CE,4,192.168.1.4:39670,104.47.0.33:25,<,500 5.3.3 Unrecognized command 'XXXX' [HE1EUR01FT048.eop-EUR01.prod.protection.outlook.com],
    2019-06-10T12:45:34.860Z,Internet Out,08D6EB101DEA08CE,5,192.168.1.4:39670,104.47.0.33:25,>,HELO Exchangesrv.My.Domain.gr,
    2019-06-10T12:45:34.953Z,Internet Out,08D6EB101DEA08CE,6,192.168.1.4:39670,104.47.0.33:25,<,250 HE1EUR01FT048.mail.protection.outlook.com Hello [My.Ip],
    2019-06-10T12:45:34.953Z,Internet Out,08D6EB101DEA08CE,7,192.168.1.4:39670,104.47.0.33:25,*,178263,sending message
    2019-06-10T12:45:34.953Z,Internet Out,08D6EB101DEA08CE,8,192.168.1.4:39670,104.47.0.33:25,>,MAIL FROM:<Sender@Domain.GR>,
    2019-06-10T12:45:35.047Z,Internet Out,08D6EB101DEA08CE,9,192.168.1.4:39670,104.47.0.33:25,<,250 2.1.0 Sender OK,
    2019-06-10T12:45:35.047Z,Internet Out,08D6EB101DEA08CE,10,192.168.1.4:39670,104.47.0.33:25,>,RCPT TO:<Test1@outlook.com>,
    2019-06-10T12:45:35.219Z,Internet Out,08D6EB101DEA08CE,11,192.168.1.4:39670,104.47.0.33:25,<,250 2.1.5 Recipient OK,
    2019-06-10T12:45:35.219Z,Internet Out,08D6EB101DEA08CE,12,192.168.1.4:39670,104.47.0.33:25,>,DATA,
    2019-06-10T12:45:35.312Z,Internet Out,08D6EB101DEA08CE,13,192.168.1.4:39670,104.47.0.33:25,<,354 Start mail input; end with <CRLF>.<CRLF>,
    2019-06-10T12:45:36.123Z,Internet Out,08D6EB101DEA08CE,14,192.168.1.4:39670,104.47.0.33:25,<,"250 2.6.0 <263a70ce-45d2-42c0-b125-1238dd9989f4@Exchangesrv.My.Domain.gr> [InternalId=46982647338139, Hostname=HE1EUR01HT174.eop-EUR01.prod.protection.outlook.com] 24693 bytes in 0.437, 55.094 KB/sec Queued mail for delivery -> 250 2.1.5",
    2019-06-10T12:45:36.123Z,Internet Out,08D6EB101DEA08CE,15,192.168.1.4:39670,104.47.0.33:25,>,QUIT,
    2019-06-10T12:45:36.201Z,Internet Out,08D6EB101DEA08CE,16,192.168.1.4:39670,104.47.0.33:25,<,221 2.0.0 Service closing transmission channel,
    2019-06-10T12:45:36.201Z,Internet Out,08D6EB101DEA08CE,17,192.168.1.4:39670,104.47.0.33:25,-,,Local

    2019-06-10T10:49:26.588Z,Internet Out,08D6EB101DEA07B3,0,,74.125.140.27:25,*,,attempting to connect
    2019-06-10T10:49:26.666Z,Internet Out,08D6EB101DEA07B3,1,192.168.1.4:44383,74.125.140.27:25,+,,
    2019-06-10T10:49:26.822Z,Internet Out,08D6EB101DEA07B3,2,192.168.1.4:44383,74.125.140.27:25,<,220 mx.google.com ESMTP v188si6804261wmg.155 - gsmtp,
    2019-06-10T10:49:26.822Z,Internet Out,08D6EB101DEA07B3,3,192.168.1.4:44383,74.125.140.27:25,>,EHLO Exchangesrv.My.Domain.gr,
    2019-06-10T10:49:26.900Z,Internet Out,08D6EB101DEA07B3,4,192.168.1.4:44383,74.125.140.27:25,<,502 5.5.1 Unrecognized command. v188si6804261wmg.155 - gsmtp,
    2019-06-10T10:49:26.900Z,Internet Out,08D6EB101DEA07B3,5,192.168.1.4:44383,74.125.140.27:25,>,HELO Exchangesrv.My.Domain.gr,
    2019-06-10T10:49:26.978Z,Internet Out,08D6EB101DEA07B3,6,192.168.1.4:44383,74.125.140.27:25,<,250 mx.google.com at your service,
    2019-06-10T10:49:26.978Z,Internet Out,08D6EB101DEA07B3,7,192.168.1.4:44383,74.125.140.27:25,*,177773,sending message
    2019-06-10T10:49:26.978Z,Internet Out,08D6EB101DEA07B3,8,192.168.1.4:44383,74.125.140.27:25,>,MAIL FROM:<Sender@Domain.GR>,
    2019-06-10T10:49:27.056Z,Internet Out,08D6EB101DEA07B3,9,192.168.1.4:44383,74.125.140.27:25,<,250 2.1.0 OK v188si6804261wmg.155 - gsmtp,
    2019-06-10T10:49:27.056Z,Internet Out,08D6EB101DEA07B3,10,192.168.1.4:44383,74.125.140.27:25,>,RCPT TO:<Test2@gmail.com>,
    2019-06-10T10:49:27.321Z,Internet Out,08D6EB101DEA07B3,11,192.168.1.4:44383,74.125.140.27:25,<,250 2.1.5 OK v188si6804261wmg.155 - gsmtp,
    2019-06-10T10:49:27.321Z,Internet Out,08D6EB101DEA07B3,12,192.168.1.4:44383,74.125.140.27:25,>,DATA,
    2019-06-10T10:49:27.383Z,Internet Out,08D6EB101DEA07B3,13,192.168.1.4:44383,74.125.140.27:25,<,354  Go ahead v188si6804261wmg.155 - gsmtp,
    2019-06-10T10:49:28.070Z,Internet Out,08D6EB101DEA07B3,14,192.168.1.4:44383,74.125.140.27:25,<,250 2.0.0 OK  1560163941 v188si6804261wmg.155 - gsmtp,
    2019-06-10T10:49:28.070Z,Internet Out,08D6EB101DEA07B3,15,192.168.1.4:44383,74.125.140.27:25,>,QUIT,
    2019-06-10T10:49:28.148Z,Internet Out,08D6EB101DEA07B3,16,192.168.1.4:44383,74.125.140.27:25,<,221 2.0.0 closing connection v188si6804261wmg.155 - gsmtp,
    2019-06-10T10:49:28.148Z,Internet Out,08D6EB101DEA07B3,17,192.168.1.4:44383,74.125.140.27:25,-,,Local
    2019-06-10T10:49:37.851Z,Internet Out,08D6EB101DEA07B0,13,192.168.1.4:9837,213.136.79.159:25,<,250 Accepted,
    2019-06-10T10:49:37.851Z,Internet Out,08D6EB101DEA07B0,14,192.168.1.4:9837,213.136.79.159:25,>,DATA,

    Tuesday, June 11, 2019 8:09 AM

Answers

  • Finally the problem was resolved with 2 changes that was needed in our symantec Endpoint Protection manager from https://support.symantec.com/en_US/article.TECH95093.html

    After this we don't face any issues and we are able to send email in outlook.com

    Thank you all of you....


    • Marked as answer by Vagelisr Tuesday, June 11, 2019 1:06 PM
    • Edited by Vagelisr Tuesday, June 11, 2019 1:14 PM
    Tuesday, June 11, 2019 1:05 PM