Sign in issue with Microsoft account window 8


  • when I try to log into my Microsoft account on my laptop at the "start" menu, it always shows "Please wait" and that normally takes a few seconds as I've seen online, yet mine is taking forever, how do I solve that?
    • Moved by Santosh Bhandarkar Sunday, September 29, 2013 4:34 AM moved from Server General forum
    Saturday, September 28, 2013 7:42 PM


  • Hi,

    According to your description, it’s hard to say where the problem it is, please follow the method below to resolved this problem for test.

    Method 1: Safe mode

    Login to Safe Mode and check if it helps

    1. Press the ‘Windows + C’ key on the keyboard.
    2. Click on Settings, More pc settings and then General.
    3. Scroll down to Advanced startup, click Restart now.
    4. Click on Troubleshoot, Advanced options, Startup Settings.
    5. Click Restart, select Enable Safe mode with networking and then press Enter.

    Note: Restart the computer to start in normal mode

    Method 2: Clean boot

    Try to perform a Clean Boot to check whether this problem caused by 3<sup>rd</sup> program or service. Refer to the link below for more details.

    Method 3: Microsoft Accounts troubleshooter

    You may try running the Microsoft Accounts troubleshooter to check for the issue.

    Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

    Roger Lu
    TechNet Community Support

    Tuesday, October 01, 2013 11:34 AM