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Cannot install Windows 10 Cumulative Update, error 0x800f0922 RRS feed

  • Question

  • We're having trouble installing Windows 10 1703 February 2019 CU KB4487020.

    Install itselt goes fine but after rebooting computer there's a message "We couldn't complete the updates. Undoing changes."

    We are pushing KB4487020 through SCCM 1806 as a standalone package. 

    Here's install log generated with /log switch:

    
    17.02.201916:55  InstallWorker.00839: Start of search
    17.02.201916:55  InstallWorker.00861: End of search
    17.02.201916:55  InstallWorker.00999: Starting to copy payload
    17.02.201916:55  CopyToCache.00358: Found a bundle of updates Windowsi turvavärskendus (KB4487020); recursing
    17.02.201916:55  CopyToCache.00390: Download URL: http://www.windowsupdate.com/Windows10.0-KB4487020-x64.cab
    17.02.2019 16:55  CopyToCache.00402: Download file: Windows10.0-KB4487020-x64.cab
    17.02.201916:55 CopyToCache.00409: Ready to copy C:\93ae7bb3675dc7d35ac47abf\Windows10.0-KB4487020-x64.cab to WU cache
    17.02.2019 16:55 AppModule::DeleteSandBox.00295: Deleting sandbox C:\93ae7bb3675dc7d35ac47abf
    17.02.2019 16:55 InstallWorker.01021: End of copying payload
    17.02.2019 16:55 InstallWorker.01046: Start of install
    17.02.2019 17:02 InstallWorker.01069: End of install
    17.02.2019 17:02 InstallWorker.01109: OperationResultCode of the installation: 0X2 HRESULT of the installation: 0X0, OperationResultCode of the update: 0X2,  HRESULT of the update: 0X0
    17.02.2019 17:02 InstallWorker.01148: Reboot was required for update Windowsi turvavärskendus (KB4487020)
    17.02.2019 17:02 Windows update Windowsi turvavärskendus (KB4487020) requires a computer restart to complete the installation. (Command line: "wusa.exe  windows10.0-kb4487020-x64.msu /quiet /log:"C:\Tmp\logi5.evtx"")
    17.02.2019 17:02 RebootIfRequested.01419: Succeeded. Reboot was scheduled for update "Windowsi turvavärskendus (KB4487020)"
    17.02.2019 17:02 This computer will restart to complete the installation of Windows update "Windowsi turvavärskendus (KB4487020)" (Command line: "wusa.exe  windows10.0-kb4487020-x64.msu /quiet /log:"C:\Tmp\logi5.evtx"")
    17.02.2019 17:02 Windows update "Windowsi turvavärskendus (KB4487020)" was successfully installed. (Command line: "wusa.exe  windows10.0-kb4487020-x64.msu /quiet /log:"C:\Tmp\logi5.evtx"")
    17.02.2019 17:02 wWinMain.01833: Succeeded to install update "Windowsi turvavärskendus (KB4487020)". Command line: wusa.exe  windows10.0-kb4487020-x64.msu /quiet /log:"C:\Tmp\logi5.evtx"

     

    In event viewer under "Setup" logs there is event:  Package KB4487020 failed to be changed to the Installed state. Status: 0x800f0922.

    Can anyone please point to some direction, how to troubleshoot this problem to finally get this patch installed?



    • Edited by kriimsilmm Sunday, February 17, 2019 6:34 PM
    Sunday, February 17, 2019 6:18 PM

All replies

  • Try run SFC and DISM commands

    Check and see if there is any other update is running? (e.g. for non-Microsoft products).

    Sunday, February 17, 2019 6:42 PM
  • Try run SFC and DISM commands

    Check and see if there is any other update is running? (e.g. for non-Microsoft products).

    Here are the results:

    SFC

    Windows Resource Protection did not find any integrity violations.

    DISM /Online /Cleanup-Image /CheckHealth

    The component store is repairable.
    The operation completed successfully.

    DISM /Online /Cleanup-Image /scanHealth

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] The component store is repairable.
    The operation completed successfully.

    Also there aren't any other installations running.

    We have quite a few laptops with the same configution and they all cannot be corrupted.

    So this installation error should be caused by something else. But what...?


    Monday, February 18, 2019 8:53 AM
  • We are here seeing the same problem on all our PCs with Windows 10 1703 64-bit:
    2019-02 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4487020) will not install and error 0x800F0922 is logged.

    On the other hand, 2019-01 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4480973) installed fine on the same PCs.

    -- rpr.


    • Edited by rpr.nospam Wednesday, February 20, 2019 8:18 AM
    Tuesday, February 19, 2019 4:39 PM
  • We have had some computers that would not update as well. The fix that we found was downloading the ISO such as for windows 1809 https://www.microsoft.com/en-us/software-download/windows10. On this page you click update and it will download a exe that works just fine. It is recommended that you create a recovery point before applying the update of course for good practice. If you are not trying to download the ISO for 1809 you might want to try this link as it will give you more links to download and other steps you can try. https://www.easeus.com/computer-instruction/fix-fail-to-install-kb3189866-3185614-3185611-error.html

    My recommendation if you have a lot of pcs that don't work is to create GPO's for the update and a reboot as the ISO will not force reboot the machines. 

    Tuesday, February 19, 2019 6:30 PM
  • I tried the methods suggested at https://www.easeus.com/computer-instruction/fix-fail-to-install-kb3189866-3185614-3185611-error.html but none of them fixed the problem on Windows 10 1703 64-bit. (And currently we do not want to upgrade Windows 10 to ver. 1809.)


    • Edited by rpr.nospam Friday, February 22, 2019 9:13 AM
    Thursday, February 21, 2019 12:23 PM
  • Hmm... There are c more things that I know might fix the issue. 

    1. Go to control panel and make the icons large and find troubleshooting. On the left hand side view all and go to windows update. 

    2. Go to file explore and delete everything within this folder after troubleshooting the windows update and this is complete C:\windows\softwaredistribution 

    3. Download the update and run it from https://www.catalog.update.microsoft.com/Search.aspx?q=windows%2010%201703. This might have to be placed in your temp folder but I forget. 

    4. Now reset your machine. 

    Other than this I am starting to run out of ideas about the solution. One last thing there might be something in the registry though I have never done something there to fix this issue. 

    Friday, February 22, 2019 6:34 PM
  • PK_colorado, in your last post you suggested exactly what was suggested on the web page you referenced before:

    Method 1 suggests using Windows troubleshooting tool for fixing problems with Windows Update, while Method 2 suggests deleting/renaming SoftwareDistribution folder. Both methods do not solve the problem on our PCs.

    Moreover, we actually tried to install the KB4487020 update from Microsoft Update Catalog. This is the only way to install the update on our PCs because we have Windows 10 Pro 1703 and Microsoft ended the official support for that version in October 2018 (see https://support.microsoft.com/en-ca/help/13853/windows-lifecycle-fact-sheet).

    Since that time the PCs have not received any updates through automatic Windows Update but we have been able to install them after manual download from Microsoft Update Catalog as the updates are actually available because Enterprise and Education editions of Windows 10 1703 are still supported by Microsoft.

    But this month Cumulative Update for Windows 10 Version 1703 fails to install.

    I'd like to see an input in this thread from someone who was able to install 2019-02 Cumulative Update on Windows 10 Pro 1703.

    • Edited by rpr.nospam Saturday, February 23, 2019 12:38 PM
    Saturday, February 23, 2019 12:37 PM
  • Hi,

    If you're using a VPN connection to connect to a work network, disconnect from the network and turn off the VPN software (if applicable), and then try to install the update again.

    The error could also mean there isn't enough free space in the System Reserved partition. You might be able to fix this problem by using third-party software to increase the size of the System Reserved partition.

    If it doesn’t work, please upload the CBS.log to your OneDrive and share us the link.

    Best Regards,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Saturday, February 23, 2019 3:25 PM
    Moderator
  • Hello David,

    I run the installation of 2019-02 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4487020) again on a PC that has System Reserved partition with capacity of 500 MB and 465 MB free space.

    The installation was unsuccessful with the following error logged in the Event Log:

    Log Name:      System
    Source:        Microsoft-Windows-WindowsUpdateClient
    Date:          23.02.19. 22:15:21
    Event ID:      20
    Task Category: Windows Update Agent
    Level:         Error
    Keywords:      Failure,Installation
    User:          SYSTEM
    Description:
    Installation Failure: Windows failed to install the following update with error 0x800F0922: Security Update for Windows (KB4487020).

    You can get relevant log files from C:\Windows\Logs\CBS here:
    https://drive.google.com/file/d/1xKXmBAhfZHwspqD55E3v4ZpYifpuDdu2/



    • Edited by rpr.nospam Sunday, February 24, 2019 12:01 AM
    Sunday, February 24, 2019 12:01 AM
  • Today I got the same error after manual download (from https://www.catalog.update.microsoft.com) and installation of 2019-03 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4489871):

    Log Name:      System
    Source:        Microsoft-Windows-WindowsUpdateClient
    Date:          13.03.19. 13:31:44
    Event ID:      20
    Task Category: Windows Update Agent
    Level:         Error
    Keywords:      Failure,Installation
    User:          SYSTEM
    Description:
    Installation Failure: Windows failed to install the following update with error 0x800F0922: Security Update for Windows (KB4489871).

    Here is the relevant CBS log (from C:\Windows\Logs\CBS):
    https://drive.google.com/file/d/1jnH1ZoCY96DSrkdhYIriKP53rQ1eZK4-/

    -- rpr.

    • Proposed as answer by Arthy95 Tuesday, April 9, 2019 1:57 PM
    • Unproposed as answer by Arthy95 Tuesday, April 9, 2019 1:57 PM
    Wednesday, March 13, 2019 2:49 PM
  • Hi everyone,

    I'm having the same issue since february,

    I resolved the issue by removing the KB4486458,

    Best Regards,

    Tuesday, April 9, 2019 1:59 PM
  • I'm having the same issue since february,

    I resolved the issue by removing the KB4486458,

    Arthy95, you're right. In our case we had to uninstall the following two updates:
    - KB4486458: 2019-01 Servicing Stack Update
    - KB4487327: 2019-02 Servicing Stack Update

    After that we successfully installed 2019-04 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4493474).

    But, uninstalling KB4486458 and KB4487327 is not a trivial task because Microsoft designed the updates not to be removable. E.g. in Programs and features > View installed updates when you select one of the updates, the Uninstall action is not offered.

    So, it requires some hacking to uninstall such updates:

    In C:\Windows\servicing\Packages you need to edit the following .mum files

    • Package_for_KB4487327~31bf3856ad364e35~amd64~~10.0.1.0.mum
    • Package_for_KB4486458~31bf3856ad364e35~amd64~~10.0.1.0.mum

    and change the following parameter
    permanence="permanent"
    into
    permanence="removable"

    After that the updates can be uninstalled.

    I wrote a Windows batch script that can perform that job automatically if run as a startup script from a network folder. The scripts requires that you put the modified .mum files in the same folder:

    https://pastebin.com/dwLDCUPd

    -- rpr.
    • Edited by rpr.nospam Wednesday, April 10, 2019 10:06 PM
    • Proposed as answer by ZFerrini Monday, June 3, 2019 4:53 PM
    Wednesday, April 10, 2019 9:39 PM
  • hi

    Thanks for sharing useful information. its solved my laptop problem. 

    Thanks

    Regards

    S. Gul

    https://pckey-callout.co.uk/

    Wednesday, April 10, 2019 10:12 PM
  • I wanted to update the editing of the .mum files.  Some of the mum files start with Package_nn_for, I had to edit 20  files before I could remove the updates.

    • Edited by ZFerrini Monday, June 3, 2019 4:36 PM
    Monday, June 3, 2019 4:35 PM
  • Hi,

    I also have more than 20 files for the KB4486458, but as mentioned above, 

    You only need to edit the following file:

    "In C:\Windows\servicing\Packages edit the following .mum file

    • Package_for_KB4486458~31bf3856ad364e35~amd64~~10.0.1.0.mum"
    Wednesday, July 10, 2019 12:46 PM